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Nishan Chakraborty

Management Trainee @ejAmerica | MBA in Marketing Management | Driving Customer Engagement & Business Growth

Kolkata

4+ years of work experience

eJAmerica
Apr 20263 mosPresent

Omprime Technology
Feb 20233 yrs 2 mosMar 2026

• Managed inbound leads and guided clients through the full booking lifecycle, from requirement gathering to final confirmation. • Maintained CRM pipelines, ensuring accurate data entry, timely follow-ups, and clear documentation of interactions. • Resolved customer queries and handled modifications, cancellations, and post-sales support efficiently. • Collaborated with internal teams to ensure smooth execution and improved turnaround time. • Contributed to revenue through upselling and repeat customer engagement.
Amazon
Aug 20225 mosDec 2022

• Handled high-volume customer interactions across chat and calls while maintaining quality and response-time metrics. • Investigated and resolved issues related to orders, refunds, and accounts with accuracy. • Followed structured workflows and documented cases clearly for tracking and audit purposes.
Netscribes
Sep 20211 yrAug 2022

• Reviewed and analyzed large datasets for accuracy, compliance, and content quality. • Identified inconsistencies, duplicate entries, and non-compliant content to maintain standards. • Strengthened analytical thinking and consistency while working with structured guidelines.

Education

GLA University

Master of Business Administration - MBA, Marketing/Marketing Management, General

GLA University

Narula Institute of Technology

Bachelor of Computer Application, Computer Programming, Specific Applications

Narula Institute of Technology

20173 yrs2020

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Headline

Management Trainee @ejAmerica | MBA in Marketing Management | Driving Customer Engagement & Business Growth

Location

Kolkata

Work experience

Management Trainee at eJAmerica, Apr 2026 - Present · 3 mos

Travel Sales Consultant at Omprime Technology, Feb 2023 - Mar 2026 · 3 yrs 2 mos, • Managed inbound leads and guided clients through the full booking lifecycle, from requirement gathering to final confirmation. • Maintained CRM pipelines, ensuring accurate data entry, timely follow-ups, and clear documentation of interactions. • Resolved customer queries and handled modifications, cancellations, and post-sales support efficiently. • Collaborated with internal teams to ensure smooth execution and improved turnaround time. • Contributed to revenue through upselling and repeat customer engagement.

Customer Support Representative at Amazon, Aug 2022 - Dec 2022 · 5 mos, • Handled high-volume customer interactions across chat and calls while maintaining quality and response-time metrics. • Investigated and resolved issues related to orders, refunds, and accounts with accuracy. • Followed structured workflows and documented cases clearly for tracking and audit purposes.

Associate at Netscribes, Sep 2021 - Aug 2022 · 1 yr, • Reviewed and analyzed large datasets for accuracy, compliance, and content quality. • Identified inconsistencies, duplicate entries, and non-compliant content to maintain standards. • Strengthened analytical thinking and consistency while working with structured guidelines.

Education

Master of Business Administration - MBA, Marketing/Marketing Management, General, GLA University

Bachelor of Computer Application, Computer Programming, Specific Applications, Narula Institute of Technology

Nishan Chakraborty - Management Trainee in Kolkata | Tal