Headline

Customer Success Specialist | SaaS Support | Client Retention | CRM & Onboarding

About

Budding Professional in consulting Excelled in communication & problem solving with creative thinking. Aiming to Contribute Creativity and Analytical Skills to edtech organization. Skilled in using CRM tools like Extra Edge, Meritto, and HubSpot to manage leads, track conversions, and optimize the counselling process. Proven ability to guide students through the admission journey and convert inquiries into successful enrolments. I have worked on B2B & B2C domestic as well as overseas. I have deal with UG, PG and IT courses online and offline.

Location

Delhi

Work experience

Executive Assistant at BCCM Global, Jun 2024 - Sep 2025 · 1 yr 4 mos, On-site

Education

1 year Certificate in German Language, Foreign Languages and Literatures, General, Ramjas College, Delhi

Bachelor of Commerce - BCom, Business/Commerce, General, Kanpur University, India