Nisha R. profile photo 1 on Tal

Nisha R.

Phone Banking Officer at IDFC First Bank | Ex- Accenturite | Masters in Economics | BPO International | Customer Service

Mumbai

5+ years of work experience

IDFC FIRST Bank
Sep 202511 mosPresent

India

Accenture
Jan 20214 yrs 8 mosAug 2025

Mumbai, Maharashtra, India

• Reviewed and moderated user-generated content and resolved issues for a major social media project, ensuring compliance with intellectual property guidelines. • Met daily productivity targets while maintaining high standards of quality management and service delivery. • Investigated and resolved user-reported issues, escalating when necessary to uphold client policies.
DreamThyEve - India's Event App
Oct 20201 moOct 2020

Mumbai, Maharashtra, India

The Calcutta Antique unit of Lumevent Private Limited
Oct 20201 moOct 2020

Mumbai, Maharashtra, India

India Against Covid
Aug 20201 moAug 2020

Mumbai, Maharashtra, India

As an Intern, my role was to collect data of unemployed labours/workers from NGOs of different states and to connect them with Companies to reduce unemployment rate in India.

Education

Internshala Trainings

Creative Writing Certification Course, Creative Writing

Internshala Trainings

20232023
University of Mumbai

Master of Arts - M.A, Economics

University of Mumbai

20192 yrs2021

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Headline

Phone Banking Officer at IDFC First Bank | Ex- Accenturite | Masters in Economics | BPO International | Customer Service

About

Hey there! Currently excelling as a Phone Banking Officer at Customer Contact Centre in Loan Department at IDFC First Bank since September 2025, Ex - Accenturite, I specialize in working under International process with 5+ years of work experience and managing service-level agreements with precision. My goal is to integrate my professional experience to excel in associate roles, customer service roles, contributing to organizational success while fostering personal growth. My expertise lies in Customer Service, Content assessment, Quality management, RCA, team player, Spoc activites and so on. Please feel free to connect with me. I am open to new opportunities for career growth and organisational growth.

Location

Mumbai

Work experience

Customer Service Executive | Retail Asset at IDFC FIRST Bank, Sep 2025 - Present · 11 mos, India

Customer Service New Associate at Accenture, Jan 2021 - Aug 2025 · 4 yrs 8 mos, Mumbai, Maharashtra, India, • Reviewed and moderated user-generated content and resolved issues for a major social media project, ensuring compliance with intellectual property guidelines. • Met daily productivity targets while maintaining high standards of quality management and service delivery. • Investigated and resolved user-reported issues, escalating when necessary to uphold client policies.

Social Media Marketing Intern at DreamThyEve - India's Event App, Oct 2020 - Oct 2020 · 1 mo, Mumbai, Maharashtra, India

Sales And Marketing Intern at The Calcutta Antique unit of Lumevent Private Limited, Oct 2020 - Oct 2020 · 1 mo, Mumbai, Maharashtra, India

Social Work Intern at India Against Covid, Aug 2020 - Aug 2020 · 1 mo, Mumbai, Maharashtra, India, As an Intern, my role was to collect data of unemployed labours/workers from NGOs of different states and to connect them with Companies to reduce unemployment rate in India.

Education

Creative Writing Certification Course, Creative Writing, Internshala Trainings

Master of Arts - M.A, Economics, University of Mumbai

Nisha R. - Customer Service Executive | Retail Asset in Mumbai | Tal