---
title: "Nischitha G D - Senior Email Support Executive in Bengaluru | Tal"
description: "Meet Nischitha G D, Senior CX & Customer Success Professional | Salesforce · Zendesk · SLA/CSAT/NPS | 8+ Years | Open to Opportunities based in Bengaluru."
image: "https://tal.club/meet/nischitha-1/share-image"
---

# Nischitha G D on Tal

## Headline

Senior CX & Customer Success Professional \| Salesforce · Zendesk · SLA/CSAT/NPS \| 8\+ Years \| Open to Opportunities

## About

With 8\+ years across customer experience, CRM operations, and business development, I specialise in building high\-quality support functions that directly impact retention, revenue, and customer satisfaction\. I've managed 80–100\+ daily interactions on Salesforce and Zendesk, consistently achieving 100% SLA and TAT compliance, 95%\+ quality audit scores, and reducing AHT by 20% through SOP and knowledge base improvements\. Beyond the metrics — I genuinely enjoy solving complex customer problems, mentoring junior agents, and transforming CX from a cost centre into a competitive advantage\. What I bring to the table: ✔ End\-to\-end email and non\-voice support operations ✔ Escalation handling and churn reduction strategies ✔ CRM management — Salesforce & Zendesk \(advanced\) ✔ CSAT, NPS, FCR, FRT, SLA — not just tracking but improving them ✔ Team mentoring, SOP creation, and knowledge base management ✔ Business development and B2B client relationship management Currently exploring Senior CX, Customer Success, or CRM Operations roles in Bangalore with growth\-focused product or SaaS companies\. 📧 nischitha0605@gmail\.com \| 📍 Bengaluru, Karnataka Let's connect if you're building a team that takes customer experience seriously\.

## Location

Bengaluru

## Work experience

Senior Email Support Executive at Infosol Technosol, Jul 2023 \- Mar 2026 · 2 yrs 9 mos, Bengaluru, Karnataka, India, Managed 80\+ daily Salesforce email interactions across priority queues, consistently achieving 100% SLA and TAT compliance\. Key Contributions: Resolved complex escalations end\-to\-end, improving CSAT scores by 15% and measurably reducing customer churn Sustained 95%\+ quality audit scores through empathy\-driven, brand\-aligned email communication Eliminated recurring customer pain points through cross\-functional collaboration, cutting repeat contact rate by 15% Maintained 99%\+ Salesforce record accuracy across 1,000\+ monthly cases, enabling real\-time SLA reporting Identified at\-risk accounts proactively and executed retention strategies that improved customer lifetime value by 25% Mentored 5\+ junior agents, boosting team email quality scores by 30% within 6 months Authored SOPs and knowledge base updates, reducing team AHT by 20% across the support function Ranked Top Performer for CSAT, FCR, and quality audits across 8\+ consecutive quarters 🛠 Tools: Salesforce CRM \| Zendesk \| Microsoft Excel \| Google Workspace \| Slack

Business Development Associate at Honeybee Marketing solutions, Nov 2019 \- Apr 2023 · 3 yrs 6 mos, Bengaluru, Karnataka, India, Drove B2B lead generation, client retention, and revenue growth over a 3\.5\-year tenure, contributing to 50–65% overall business revenue growth\. Key Contributions: Generated 50\+ qualified B2B leads monthly through strategic outreach and client engagement Retained 90%\+ of client portfolio through proactive relationship management, boosting repeat revenue by 40% Designed customised client solutions in collaboration with the sales team, fuelling a multi\-crore revenue pipeline Executed 10\+ integrated marketing campaigns quarterly, improving lead conversion rates by 35% Analysed 15\+ competitor brands to strengthen market positioning and inform growth strategies Built Excel KPI dashboards using pivot tables and VLOOKUP, saving 3\+ hours of manual reporting weekly Leveraged customer data insights to improve client outcome scores by 20% over tenure 🛠 Tools: Microsoft Excel \(Advanced\) \| Google Workspace \| Digital Marketing platforms

Relationship Manager at Matrimony\.com Limited, Mar 2019 \- Oct 2019 · 8 mos, Bengaluru, Karnataka, India, Managed end\-to\-end client relationships for a premium matrimony platform, focusing on satisfaction, retention, and revenue growth\. Key Contributions: Managed 100\+ client relationships, achieving 95%\+ satisfaction and retention rates Achieved 40% sales growth within an 8\-month tenure through upselling and relationship\-led revenue management Reduced client churn by 20% through targeted loyalty and structured customer engagement strategies Coordinated across 3\+ internal teams to ensure seamless, high\-quality service delivery Converted 30% more prospects into long\-term premium customers through personalised consultations

Operational Specialist at AXA BUSINESS SERVICES PVT LTD, Oct 2017 \- Sep 2018 · 1 yr, Bengaluru, Karnataka, India, Handled insurance operations in a high\-volume BPO environment, focusing on first contact resolution, SLA compliance, and team performance\. Key Contributions: Handled 85\+ daily customer interactions, achieving 98%\+ First Contact Resolution for insurance policy renewal queries Maintained 99% Salesforce record accuracy across 1,000\+ monthly cases for seamless SLA compliance Resolved 100% of escalated complaints within SLA — zero policy\-breach track record maintained Delivered tailored customer solutions, improving conversion rates by 25% Drove 65% team sales performance improvement through proactive customer handling and issue resolution 🛠 Tools: Salesforce CRM \| Microsoft Excel \| Ticketing Systems

## Education

Graduation \(B\. Com\), Nehru Memorial College Sullia

High School Diploma, SJM

[View the original profile](https://tal.club/meet/nischitha-1)

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