Headline

Product leader

About

With over a decade of professional experience, I specialize in product management, leveraging data-driven insights and cross-functional leadership to deliver scalable solutions at PayPal. My mission is to enhance consumer and merchant experiences through seamless dispute resolution processes while aligning with PayPal's commitment to innovation and customer-centricity. By fostering collaboration and diverse perspectives, I aim to build impactful products that reduce operational costs and improve customer satisfaction. At PayPal, I lead the end-to-end dispute resolution experience for PayPal, Venmo, and Zettle. My work focuses on reducing customer contact, improving merchant response capabilities, and streamlining operations through intelligent automation. This role allows me to contribute to major fintech advancements while driving efficiency and scalability across platforms.

Location

Bengaluru

AI stack

claude code

Work experience

CTO and cofounder at Revivflow Corp, Jun 2025 - Present · 1 y 3 mo, Bangalore

Director of Product Management at PayPal, Apr 2022 - May 2025 · 3 y 1 mo, Bangalore, Leading end-to-end dispute resolution experience for PayPal, Venmo, and Zettle, enhancing consumer and merchant experiences through data-driven insights, cross-functional leadership, and scalable product solutions. Reduce customer contact, improve merchant's ability to respond effectively and reduce operations cost via automation

Group Product Manager at PayPal, Jan 2019 - Apr 2022 · 3 yrs 4 mos, Tamil Nadu, India, Leading E2E Dispute resolution platform for PayPal, including supporting platform to handle Chargebacks from external processors Reducing loss and operational costs via Intelligent automation of dispute cases

Senior Product Manager at PayPal, Nov 2015 - Feb 2019 · 3 yrs 4 mos, Managing Consumer & Merchant Risk during Onboarding process Reducing losses by holding funds of Risky merchants

Project Manager at CSC, Apr 2009 - Sep 2010 · 1 yr 6 mos, Greater Chennai Area, • Co-ordinate for project resources across all X-functional areas for the entire program. • Prepare program/project plan to align with major releases. • Track and deliver the program/project from planning phase to the final rollout. • Identify, track, resolve and communicate program/project level risks and issues • Communicate project status to Senior Management on a weekly/monthly basis.

Project Lead at Satyam, Apr 2000 - Feb 2010 · 9 yrs 11 mos, Project Management • Scoping of requirements, pre-project planning activities, stakeholder identification. • Delivery and execution of small efforts • Co-ordination across multiple projects Service Management • 4th level application support • Identify root cause and resolve problems and Issues • Monitoring live traffic, reporting and resolving live issue. • Review and approve code changes

Education

Bachelor's degree, Electronics and Communications Engineering, Mangalore university