Headline

Creating Customer Excellence at slice

About

Experienced, Team Lead, Customer Success Specialist (Operations) with a demonstrated history of working in the e-learning industry. Skilled in Management, Operations, and Customer Experience. Strong support professional with a Bachelor of Commerce - B.COM focused in Business/Commerce, General from Manav Bharati University.

Location

Bengaluru

AI stack

claude

notion

openai

ChatGPT

Work experience

Product Operations Executive at slice, Aug 2025 - Present · 1 yr 3 mos, Bengaluru, Karnataka, India, Creating better Banking Experience

Quality Assurance Lead at AP Guru, Jun 2024 - Sep 2025 · 1 yr 4 mos, Lead the Quality Assurance team to ensure the delivery of high-quality educational products and platforms. Collaborate with cross-functional teams to design, implement, and optimize testing strategies. Drive process improvements and streamline QA workflows to boost efficiency and product performance. Identify and mitigate risks by conducting thorough testing, both manual and automated. Ensure all products meet high standards of quality, functionality, and user experience. Champion the integration of automation tools and best practices within the QA process. Foster a culture of continuous improvement and innovation in education technology. Work closely with product and development teams to ensure quality goals and deliverables are aligned.

Relationship Manager at sugar.fit, Aug 2023 - Mar 2024 · 8 mos, Bengaluru, Karnataka, India

Faculty Cordinator at PW (PhysicsWallah), Nov 2022 - Jul 2023 · 9 mos, Siliguri, West Bengal, India, Hi Connections, glad to inform you all that i have joined the family of Physics Wallah Team, will share you more on this in future…

Process Specialist at BYJU'S, Jul 2022 - Nov 2022 · 5 mos, Bengaluru, Karnataka, India

Customer Success Expert at BYJU'S, Jul 2021 - Sep 2022 · 1 yr 3 mos, Bangalore ibc knowledge park.

Education

Bachelor of Commerce - BCom, Business/Commerce, General, Manav Bharti University