---
title: "nisanta sherpa - Sr. Mangaer- Product in West Bengal | Tal"
description: "Meet nisanta sherpa, Leading Product Strategy and User Engagement at PokerSaint based in West Bengal. AI stack includes claude code, claude, and gemini."
image: "https://tal.club/meet/nisanta-sherpa/share-image"
---

# nisanta sherpa on Tal

## Headline

Leading Product Strategy and User Engagement at PokerSaint

## About

At PokerSaint, contributions include driving product strategy and roadmapping with a focus on user engagement, retention, and acquisition\. Collaborations with cross\-functional teams have enabled impactful product features and user journeys in the real\-money gaming \(RMG\) space\. With a Bachelor of Engineering degree in Electronics and Telecommunications from IIEST, Shibpur, and a strong foundation in OKRs, user engagement, and RMG compliance, the approach blends analytical thinking and structured experimentation to craft innovative, regulation\-aligned gaming experiences\.

## Location

West Bengal

## AI stack

claude code

claude

gemini

grok

meta

openai

## Work experience

Sr\. Mangaer\- Product at PokerSaint \- A OneVerse Unit, Dec 2024 \- Present · 1 yr 9 mos, Bengaluru, Karnataka, India, • Spearheaded product strategy and execution for PokerSaint, enhancing user engagement and retention\. • Launched PokerSaint 3\.0, achieving a 20% increase in session time and a 10% rise in daily active users\. • Developed a real\-time leaderboard with instant payouts, boosting promotional participation by 25%\. • Collaborated with cross\-functional teams to drive scalable, data\-led growth outcomes and improve app performance\.

Product Operations Lead\- Games at Pacific Gaming, Nov 2022 \- Dec 2024 · 2 yrs 2 mos, Bengaluru, Karnataka, India, • Managed daily gaming operations and event execution with a 98% accuracy rate across campaigns\. • Streamlined backend processes using JIRA, improving operational efficiency by 15%\. • Led initiatives that resulted in a 12% increase in new registrations and an 18% rise in customer satisfaction scores\.

Project Manager at Pacific Gaming, Apr 2020 \- Feb 2022 · 1 yr 11 mos, • Spearheaded the launch of GullyRummy, achieving over 50,000 downloads in three months\. • Contributed to PokerSaint’s product roadmap by introducing engaging features in Gullyrummy\. • Managed the Agile delivery cycle using JIRA, ensuring timely releases of features and bug fixes\. • Collaborated with engineering, design, and QA teams to uphold product quality and stability\.

Customer Relationship Management Team Lead at Pacific Gaming, Aug 2018 \- Mar 2020 · 1 yr 8 mos, • Led a 5\-member customer support team, enhancing response times by 30% and boosting customer satisfaction by 25%\. • Revamped onboarding processes, cutting new\-hire training time by 50% to improve team efficiency\. • Implemented initiatives that reduced recurring issues by 40%, acting as a vital link between customer insights and product enhancements\.

Customer Support Executive at Pacific Gaming, Apr 2018 \- Jul 2018 · 4 mos, • Delivered high\-quality multi\-channel customer support, ensuring a seamless experience for clients\. • Maintained a 95% customer satisfaction rate through proactive issue resolution\. • Collaborated with cross\-functional teams to reduce escalation rates by 35%\.

## Education

Bachelor of Engineering \- BE, Electronics and TeleCommunications Engineering, Indian Institute of Engineering Science and Technology \(IIEST\), Shibpur

[View the original profile](https://tal.club/meet/nisanta-sherpa)

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