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nisanta sherpa

Leading Product Strategy and User Engagement at PokerSaint

West Bengal

7+ years of work experience

PokerSaint - A OneVerse Unit
Dec 20241 yr 9 mosPresent

Bengaluru, Karnataka, India

• Spearheaded product strategy and execution for PokerSaint, enhancing user engagement and retention. • Launched PokerSaint 3.0, achieving a 20% increase in session time and a 10% rise in daily active users. • Developed a real-time leaderboard with instant payouts, boosting promotional participation by 25%. • Collaborated with cross-functional teams to drive scalable, data-led growth outcomes and improve app performance.
Pacific Gaming
Nov 20222 yrs 2 mosDec 2024

Bengaluru, Karnataka, India

• Managed daily gaming operations and event execution with a 98% accuracy rate across campaigns. • Streamlined backend processes using JIRA, improving operational efficiency by 15%. • Led initiatives that resulted in a 12% increase in new registrations and an 18% rise in customer satisfaction scores.
Pacific Gaming
Apr 20201 yr 11 mosFeb 2022

• Spearheaded the launch of GullyRummy, achieving over 50,000 downloads in three months. • Contributed to PokerSaint’s product roadmap by introducing engaging features in Gullyrummy. • Managed the Agile delivery cycle using JIRA, ensuring timely releases of features and bug fixes. • Collaborated with engineering, design, and QA teams to uphold product quality and stability.
Pacific Gaming
Aug 20181 yr 8 mosMar 2020

• Led a 5-member customer support team, enhancing response times by 30% and boosting customer satisfaction by 25%. • Revamped onboarding processes, cutting new-hire training time by 50% to improve team efficiency. • Implemented initiatives that reduced recurring issues by 40%, acting as a vital link between customer insights and product enhancements.
Pacific Gaming
Apr 20184 mosJul 2018

• Delivered high-quality multi-channel customer support, ensuring a seamless experience for clients. • Maintained a 95% customer satisfaction rate through proactive issue resolution. • Collaborated with cross-functional teams to reduce escalation rates by 35%.

nisanta’s AI Stack

claude code
claude code
claude
claude
gemini
gemini
grok
grok
meta
meta
openai
openai

Education

Indian Institute of Engineering Science and Technology (IIEST), Shibpur

Bachelor of Engineering - BE, Electronics and TeleCommunications Engineering

Indian Institute of Engineering Science and Technology (IIEST), Shibpur

20114 yrs2015

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Headline

Leading Product Strategy and User Engagement at PokerSaint

About

At PokerSaint, contributions include driving product strategy and roadmapping with a focus on user engagement, retention, and acquisition. Collaborations with cross-functional teams have enabled impactful product features and user journeys in the real-money gaming (RMG) space. With a Bachelor of Engineering degree in Electronics and Telecommunications from IIEST, Shibpur, and a strong foundation in OKRs, user engagement, and RMG compliance, the approach blends analytical thinking and structured experimentation to craft innovative, regulation-aligned gaming experiences.

Location

West Bengal

AI stack

claude code

claude

gemini

grok

meta

openai

Work experience

Sr. Mangaer- Product at PokerSaint - A OneVerse Unit, Dec 2024 - Present · 1 yr 9 mos, Bengaluru, Karnataka, India, • Spearheaded product strategy and execution for PokerSaint, enhancing user engagement and retention. • Launched PokerSaint 3.0, achieving a 20% increase in session time and a 10% rise in daily active users. • Developed a real-time leaderboard with instant payouts, boosting promotional participation by 25%. • Collaborated with cross-functional teams to drive scalable, data-led growth outcomes and improve app performance.

Product Operations Lead- Games at Pacific Gaming, Nov 2022 - Dec 2024 · 2 yrs 2 mos, Bengaluru, Karnataka, India, • Managed daily gaming operations and event execution with a 98% accuracy rate across campaigns. • Streamlined backend processes using JIRA, improving operational efficiency by 15%. • Led initiatives that resulted in a 12% increase in new registrations and an 18% rise in customer satisfaction scores.

Project Manager at Pacific Gaming, Apr 2020 - Feb 2022 · 1 yr 11 mos, • Spearheaded the launch of GullyRummy, achieving over 50,000 downloads in three months. • Contributed to PokerSaint’s product roadmap by introducing engaging features in Gullyrummy. • Managed the Agile delivery cycle using JIRA, ensuring timely releases of features and bug fixes. • Collaborated with engineering, design, and QA teams to uphold product quality and stability.

Customer Relationship Management Team Lead at Pacific Gaming, Aug 2018 - Mar 2020 · 1 yr 8 mos, • Led a 5-member customer support team, enhancing response times by 30% and boosting customer satisfaction by 25%. • Revamped onboarding processes, cutting new-hire training time by 50% to improve team efficiency. • Implemented initiatives that reduced recurring issues by 40%, acting as a vital link between customer insights and product enhancements.

Customer Support Executive at Pacific Gaming, Apr 2018 - Jul 2018 · 4 mos, • Delivered high-quality multi-channel customer support, ensuring a seamless experience for clients. • Maintained a 95% customer satisfaction rate through proactive issue resolution. • Collaborated with cross-functional teams to reduce escalation rates by 35%.

Education

Bachelor of Engineering - BE, Electronics and TeleCommunications Engineering, Indian Institute of Engineering Science and Technology (IIEST), Shibpur