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Nirvikar Kumar Singh

Corporate Engineering Director @ ServiceTitan | Software Development, Agent AI Automation, Cloud Engineering & DevSecOps

Bengaluru

9+ years of work experience

ServiceTitan
May 20264 mosPresent

Bengaluru

0→1 Focus: Building and leading ServiceTitan’s Bangalore engineering hub for Corporate Engineering & Business Tecnology team from the ground up—driving talent, culture, and execution for global impact. Focused on creating a high-performance organization rooted in ownership and velocity.
Avery Dennison
Jul 20241 yr 6 mosDec 2025

Bengaluru

• Led a global team of over 150 engineers in Engineering, Data Engineering, and AI/ML to develop AI-driven SaaS platforms. • Defined a comprehensive 3–5 year enterprise data and AI strategy, focusing on data lake modernization and GenAI adoption. • Architected a multi-region data platform utilizing AWS, Kubernetes, and MLOps pipelines, enhancing scalability and automation.
AT&T
May 20221 yr 9 mosJan 2024

Bengaluru, Karnataka, India

As the Director of IT at AT&T, I lead the global IT development work for consumer services across various clouds hosted on Salesforce platforms. With over 18 years of experience in strategic planning, global delivery, application architecture, vendor management, and IT governance, I deliver solutions that enhance customer experience, drive revenue growth, and optimize business operations. Directed 200+ engineers across software engineering, data engineering, analytics for a $30B business unit. Modernized big-data systems with Kafka, Spark, AWS/Azure, ML-ready datasets enabling real time intelligence. Built ML programs (NBA, personalization, churn prediction, intent modeling). Delivered $200M+ savings through modernization and automation.
GE Healthcare
Mar 20202 yrs 2 mosApr 2022

Bengaluru Area, India

• Managing Agile team and is responsible for Salesforce/ServiceMax CRM Platforms. • Partnering with the Healthcare DT teams to define requirements and develop solutions • Analyzing business needs as it relates to the implementation of various technologies; lead development efforts on force.com platform • Devise a technical architecture to serve the business needs and create implementation plans and communicate to stakeholders • Partnering with internal IT resources, Service teams, and external platform vendors to execute the implementation plan • Key responsibilities include end to end delivery - managing team, prioritize team activities, design document, communication with local and off-site IT resources for design, software development, and post-implementation support • Coordinate Testing & Validation of solutions. • Mentoring and training team members. • Managing activities of project team resources to support and deliver solutions relating to the program(s) • Owns and highlight all project risks for the programs team is working; including time, budget, and scope, and the associated plans to contain and/or mitigate risk • Manages daily activities, issue resolution/escalations and communication across program teams. • Utilize Agile/FastWorks methodologies to manage the project lifecycle and also play a scrum master role for the track. • Maintain effective working relationships with functional owners, peers and vendors for implementation of IT projects • Must be self-motivated, independent, and able to work well with different teams with minimal supervision. • Understand the GEHC strategic platforms and leverage right set of platforms and processes to deliver the most optimal solution. • Help organization to maintain the IP within the organization. • Strong influencing skills – ability to negotiate with functional users and design team when there is a conflict.
GE Healthcare
Feb 20191 yr 1 moFeb 2020

Bengaluru

Informatica
Aug 20162 yrs 6 mosJan 2019

Bengaluru Area, India

1. Taking care of Salesforce Technical Delivery, Vendor Management, and People Management. 2. Leading a global team of 24 people including Developers, QA, Administrators, and L2 Support Engineers. 3. Leading IT Transformation within Informatica to support Subscription Based billing and payments. 4. Experience of working on some of the best tools in Salesforce ecosystem like Steelbrick CPQ, Prodly Moover, Apttus, Conga, Marketo, Ortoo etc. 5. Driven CI initiatives and built CI/CD pipeline using Jenkins, Github, Checkmarx, Provar etc. to ensure better code quality as Deliverable. 4. Established L2 support process by instituting support team to address business impacting Production issues. 6. Leveraged/defined a scalable workforce model from multiple vendors including the SIs to fit the business needs. 7. Built and maintained strong relations with onshore and offshore vendors to reduce costs, improve support/service, and support strategic goals.

Nirvikar’s AI Stack

claude
claude
codex
codex
cursor
cursor
gemini
gemini
grok
grok
claudecode
claudecode

Education

International Institute of Information Technology Bangalore

Generative AI for Business Leaders, Computer Science

International Institute of Information Technology Bangalore

20252025
Indian Institute of Management Bangalore

GMITE, Business Administration and Management, General

Indian Institute of Management Bangalore

20142014

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Headline

Corporate Engineering Director @ ServiceTitan | Software Development, Agent AI Automation, Cloud Engineering & DevSecOps

About

With nearly two decades of experience, I am a technology leader specializing in building and scaling cloud-based SaaS platforms. As Software Engineering Director and India Lead at ServiceTitan, I am spearheading the development of the Bangalore engineering hub for the R&D division. My work focuses on fostering a high-performance organization through talent acquisition, a strong engineering culture, and operational excellence, all to drive measurable global outcomes. My expertise spans software engineering, product development, application architecture, and global delivery. Leveraging skills in Agentic AI development, Large Language Models (LLM), and LlamaIndex, I am dedicated to enabling engineering as a strategic enabler of business success. My leadership approach emphasizes collaboration, ownership, and agility, aligning technology with organizational goals to create impact at scale.

Location

Bengaluru

AI stack

claude

codex

cursor

gemini

grok

claudecode

Work experience

Corporate Engineering Director at ServiceTitan, May 2026 - Present · 4 mos, Bengaluru, 0→1 Focus: Building and leading ServiceTitan’s Bangalore engineering hub for Corporate Engineering & Business Tecnology team from the ground up—driving talent, culture, and execution for global impact. Focused on creating a high-performance organization rooted in ownership and velocity.

Software Engineering Leader at Avery Dennison, Jul 2024 - Dec 2025 · 1 yr 6 mos, Bengaluru, • Led a global team of over 150 engineers in Engineering, Data Engineering, and AI/ML to develop AI-driven SaaS platforms. • Defined a comprehensive 3–5 year enterprise data and AI strategy, focusing on data lake modernization and GenAI adoption. • Architected a multi-region data platform utilizing AWS, Kubernetes, and MLOps pipelines, enhancing scalability and automation.

Director of Software Engineering at AT&T, May 2022 - Jan 2024 · 1 yr 9 mos, Bengaluru, Karnataka, India, As the Director of IT at AT&T, I lead the global IT development work for consumer services across various clouds hosted on Salesforce platforms. With over 18 years of experience in strategic planning, global delivery, application architecture, vendor management, and IT governance, I deliver solutions that enhance customer experience, drive revenue growth, and optimize business operations. Directed 200+ engineers across software engineering, data engineering, analytics for a $30B business unit. Modernized big-data systems with Kafka, Spark, AWS/Azure, ML-ready datasets enabling real time intelligence. Built ML programs (NBA, personalization, churn prediction, intent modeling). Delivered $200M+ savings through modernization and automation.

Director of Application Engineering at GE Healthcare, Mar 2020 - Apr 2022 · 2 yrs 2 mos, Bengaluru Area, India, • Managing Agile team and is responsible for Salesforce/ServiceMax CRM Platforms. • Partnering with the Healthcare DT teams to define requirements and develop solutions • Analyzing business needs as it relates to the implementation of various technologies; lead development efforts on force.com platform • Devise a technical architecture to serve the business needs and create implementation plans and communicate to stakeholders • Partnering with internal IT resources, Service teams, and external platform vendors to execute the implementation plan • Key responsibilities include end to end delivery - managing team, prioritize team activities, design document, communication with local and off-site IT resources for design, software development, and post-implementation support • Coordinate Testing & Validation of solutions. • Mentoring and training team members. • Managing activities of project team resources to support and deliver solutions relating to the program(s) • Owns and highlight all project risks for the programs team is working; including time, budget, and scope, and the associated plans to contain and/or mitigate risk • Manages daily activities, issue resolution/escalations and communication across program teams. • Utilize Agile/FastWorks methodologies to manage the project lifecycle and also play a scrum master role for the track. • Maintain effective working relationships with functional owners, peers and vendors for implementation of IT projects • Must be self-motivated, independent, and able to work well with different teams with minimal supervision. • Understand the GEHC strategic platforms and leverage right set of platforms and processes to deliver the most optimal solution. • Help organization to maintain the IP within the organization. • Strong influencing skills – ability to negotiate with functional users and design team when there is a conflict.

Senior Manager Application Engineering at GE Healthcare, Feb 2019 - Feb 2020 · 1 yr 1 mo, Bengaluru

Software Development Manager at Informatica, Aug 2016 - Jan 2019 · 2 yrs 6 mos, Bengaluru Area, India, 1. Taking care of Salesforce Technical Delivery, Vendor Management, and People Management. 2. Leading a global team of 24 people including Developers, QA, Administrators, and L2 Support Engineers. 3. Leading IT Transformation within Informatica to support Subscription Based billing and payments. 4. Experience of working on some of the best tools in Salesforce ecosystem like Steelbrick CPQ, Prodly Moover, Apttus, Conga, Marketo, Ortoo etc. 5. Driven CI initiatives and built CI/CD pipeline using Jenkins, Github, Checkmarx, Provar etc. to ensure better code quality as Deliverable. 4. Established L2 support process by instituting support team to address business impacting Production issues. 6. Leveraged/defined a scalable workforce model from multiple vendors including the SIs to fit the business needs. 7. Built and maintained strong relations with onshore and offshore vendors to reduce costs, improve support/service, and support strategic goals.

Education

Generative AI for Business Leaders, Computer Science, International Institute of Information Technology Bangalore

GMITE, Business Administration and Management, General, Indian Institute of Management Bangalore