Headline

Sales & Customer Success Professional | B2B SaaS | Consultative selling | Account Management | Full-Cycle Sales

About

B2B SaaS sales professional with 3.4 years of direct experience across prospecting, discovery, solution selling, pipeline management, onboarding, and customer success. At WebVeer, I built a pipeline of 70-80+ qualified prospects monthly, increased average deal size by 18% through value-based selling, and expanded upsell and cross-sell opportunities by 15–20%. My experience also includes business development, account management, customer lifecycle management, and customer support, with a strong focus on understanding customer needs, building relationships, and driving meaningful business outcomes. Currently exploring opportunities in B2B SaaS Sales, Account Executive, Business Development, Customer Success, and customer-facing roles where I can leverage my experience in sales, relationship management, and customer engagement.

Location

Bengaluru

AI stack

notion

openai

perplexity

Canva Magic Studio

ChatGPT

ChatGPT Images

Work experience

Cloud Sales Executive – Google Cloud & SaaS Accounts Management at WebVeer Automation and Service Pvt. Ltd., Dec 2022 - Sep 2023 · 10 mos, Bengaluru, Karnataka, India, - Addressed market competition by shifting to value-based selling, increasing average deal size by 18% and win rates by 10% through tailored ROI articulation and training junior AEs. - Overcame diverse prospect needs by initiating discovery-led conversations, boosting qualified-to-opportunity conversion by 10- 15% through tailored Google Workspace solutions and consultative selling. - Addressed untapped Google Workspace needs by conducting discovery and post-sales conversations, increasing upsell/cross-sell opportunities by 15–20% and fostering stronger customer relationships. - Addressed the challenge of inconsistent B2B SaaS prospecting by researching and qualifying 40-50 companies daily via LinkedIn and Apollo, building a pipeline of 70-80+ qualified prospects monthly for Google Workspace solutions. - Addressed a high volume of companies by applying structured lead qualification and discovery criteria, evaluating 40-50 daily to distinguish high-potential prospects, which improved lead quality and reduced time on low-potential leads by 20%. - Resolved customer onboarding delays by 15-20% by coordinating sales and technical teams for Google Workspace implementations, ensuring clear communication and stakeholder alignment for a seamless transition. - Overcame poor pipeline visibility by implementing disciplined CRM tracking, reducing missed follow-ups by 20% and ensuring continuity across the sales pipeline.

Social Media Manager at Self-Employed, Jul 2022 - Dec 2022 · 6 mos, Bengaluru, Karnataka, India, - Managed social media accounts for 3–4 brands, handling day-to-day content and account management. - Created and edited social media content and short-form videos aligned with each brand’s communication and content requirements. - Planned, scheduled, and published content across relevant social media platforms. - Managed content calendars and maintained consistent brand presence across social media accounts. - Coordinated with clients to understand their content requirements and manage their social media activities effectively.

Business Development Executive at uFaber Edutech Pvt Ltd, Jun 2021 - Jul 2022 · 1 yr 2 mos, Bengaluru, Karnataka, India, - Surpassed the ₹3 lakh monthly sales target by consistently achieving ₹2 lakh plus, securing a position among the team's top performers. - Boosted enrollment opportunities by conducting 3-4 product demonstrations daily. Coordinated with trainers and customers to address low attendance. - Addressed inconsistent learner engagement by conducting 70-80 daily outbound calls and 20-30 follow-ups, maintaining a structured CRM pipeline. - Engaged learner needs through discovery conversations, providing personalized training recommendations to match career goals and learning requirements. - Addressed B2C sales challenges by executing end-to-end consultative selling, managing lead qualification through customer onboarding, and ensuring complete customer journey management. - Empowered 2-3 teammates by sharing sales best practices and objection-handling techniques, contributing to team development and recognition as a top performer.

Customer Service Representative at bigbasket, Oct 2018 - Jan 2020 · 1 yr 4 mos, Bengaluru, Karnataka, India, - Addressed 90-100+ daily customer issues by providing high-volume inbound/outbound support, collaborating with partners for seamless customer experiences. - Managed 20-30 weekly customer escalations, resolving pending cases and promoting subscriptions to enhance outbound engagement. - Documented 90-100+ daily customer interactions, issues, and resolutions in CRM, ensuring continuity across support teams. - Expedited service recovery by coordinating with delivery executives and warehouse teams to resolve customer issues, improving response times by 20%.

Education

Bachelor of Commerce - BCom, Accounting and Finance, East Point College of Mangement, #2, 80ft Road, HRBR Layout, Kalayanagar, Bangalore 43