Headline

Operations Analyst at HCLTech

About

I’m an ITSM Analyst with experience in ServiceNow reporting, data analysis, and end-to-end process management. My work spans key ITSM areas including Problem Management, Major Incident Management, and Change Management. I focus on maintaining SLA compliance, streamlining workflows, and driving process improvements that enhance service delivery and customer satisfaction. With a keen eye for detail and a passion for operational excellence, I thrive in collaborative environments that value proactive problem-solving and continual service improvement. I’m always eager to learn, adapt, and contribute to building efficient and resilient IT operations.

Location

Nagpur

Work experience

Analyst at HCLTech, Jan 2025 - Present · 1 yr 5 mos, Maharashtra, India

Graduate Engineer Trainee at HCLTech, Sep 2023 - Jan 2025 · 1 yr 5 mos, Nagpur, Maharashtra, India

Student at SB Jain Institute of Technology Management and Research, Yerla, Jul 2019 - Jun 2023 · 4 yrs, Nagpur, Maharashtra, India

Education

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering, SB Jain Institute of Technology Management and Research, Yerla