---
title: "Niranjana Anand - Operations Team Member in Greater Bengaluru Area | Tal"
description: "Meet Niranjana Anand, Customer Support Executive based in Greater Bengaluru Area."
image: "https://tal.club/meet/niranjana-anand/share-image"
---

# Niranjana Anand on Tal

## Headline

Customer Support Executive

## About

I have 2months experience in collections

## Location

Greater Bengaluru Area

## Work experience

Operations Team Member at IntouchCX, Feb 2025 \- Present · 1 yr 5 mos, Bengaluru, Karnataka, India

Operations Executive at IntouchCX, Feb 2025 \- Present · 1 yr 5 mos, Managing daily operations and ensuring smooth workflow\. Monitoring team performance and maintaining KPI’s & SLA’s\. Handling escalations and resolving critical customer issues\. Identifying process gaps and improving efficiency\. Supporting and training new team members\. Handled customer queries and ensured quick resolution\. Built strong customer relationships and trust\. Managed escalations and improved service quality\. Optimized workflows to enhance efficiency\. Managed high\-volume customer interactions \(calls/chat\)\. Resolved complaints while maintaining service standards\. Followed SOP’s and ensured compliance\. Improved customer satisfaction through timely support\.

Customer Support Specialist at Rupeek, Jun 2024 \- Feb 2025 · 9 mos, Handled customer queries and ensured quick resolution\. Built strong customer relationships and trust\. Managed escalations and improved service quality\. Optimized workflows to enhance efficiency\. Managed high\-volume customer interactions \(calls/chat\)\. Resolved complaints while maintaining service standards\. Followed SOPs and ensured compliance\. Improved customer satisfaction through timely support\. Provided end\-to\-end customer support and issue resolution\. Coordinated with internal teams for smooth operations\. Identified recurring issues and suggested improvements\. Maintained high customer satisfaction\.

Customer Service Representative at OLA CAB, Oct 2023 \- May 2024 · 8 mos, Bengaluru, Karnataka, India

Customer Support Specialist at Ola, Oct 2023 \- Mar 2024 · 6 mos, Managed high\-volume customer interactions \(calls/chat\)\. Resolved complaints while maintaining service standards\. Followed SOPs and ensured compliance\. Improved customer satisfaction through timely support\. Provided end\-to\-end customer support and issue resolution\. Coordinated with internal teams for smooth operations\. Identified recurring issues and suggested improvements\. Maintained high customer satisfaction\. Resolved conflicts and negotiated agreements between parties in order to reach win\-win solutions to disagreements and clarify misunderstandings\. Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies\. Developed and executed plans to monitor standard process adherence\.

Customer Support Specialist at OTO Capital, Mar 2022 \- Sep 2023 · 1 yr 7 mos, Provided end\-to\-end customer support and issue resolution\. Coordinated with internal teams for smooth operations\. Identified recurring issues and suggested improvements\. Maintained high customer satisfaction\. Resolved conflicts and negotiated agreements between parties in order to reach win\-win solutions to disagreements and clarify misunderstandings\. Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies\. Developed and executed plans to monitor standard process adherence\. Managed high\-volume customer interactions \(calls/chat\)\. Resolved complaints while maintaining service standards\. Followed SOPs and ensured compliance\. Improved customer satisfaction through timely support\.

## Education

Bachelor of Commerce \- BCom, Commerce, Gopalan College of Engineering and Management \(GCEM\), Bengaluru

Bachelor's Degree, Accounting and Finance, Gopalan college of commerce

[View the original profile](https://tal.club/meet/niranjana-anand)

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