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Niranjana Anand

Customer Support Executive

Greater Bengaluru Area

4+ years of work experience

IntouchCX
Feb 20251 yr 5 mosPresent

Bengaluru, Karnataka, India

IntouchCX
Feb 20251 yr 5 mosPresent

Managing daily operations and ensuring smooth workflow. Monitoring team performance and maintaining KPI’s & SLA’s. Handling escalations and resolving critical customer issues. Identifying process gaps and improving efficiency. Supporting and training new team members. Handled customer queries and ensured quick resolution. Built strong customer relationships and trust. Managed escalations and improved service quality. Optimized workflows to enhance efficiency. Managed high-volume customer interactions (calls/chat). Resolved complaints while maintaining service standards. Followed SOP’s and ensured compliance. Improved customer satisfaction through timely support.
Rupeek
Jun 20249 mosFeb 2025

Handled customer queries and ensured quick resolution. Built strong customer relationships and trust. Managed escalations and improved service quality. Optimized workflows to enhance efficiency. Managed high-volume customer interactions (calls/chat). Resolved complaints while maintaining service standards. Followed SOPs and ensured compliance. Improved customer satisfaction through timely support. Provided end-to-end customer support and issue resolution. Coordinated with internal teams for smooth operations. Identified recurring issues and suggested improvements. Maintained high customer satisfaction.
OLA CAB
Oct 20238 mosMay 2024

Bengaluru, Karnataka, India

Ola
Oct 20236 mosMar 2024

Managed high-volume customer interactions (calls/chat). Resolved complaints while maintaining service standards. Followed SOPs and ensured compliance. Improved customer satisfaction through timely support. Provided end-to-end customer support and issue resolution. Coordinated with internal teams for smooth operations. Identified recurring issues and suggested improvements. Maintained high customer satisfaction. Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings. Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies. Developed and executed plans to monitor standard process adherence.
OTO Capital
Mar 20221 yr 7 mosSep 2023

Provided end-to-end customer support and issue resolution. Coordinated with internal teams for smooth operations. Identified recurring issues and suggested improvements. Maintained high customer satisfaction. Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings. Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies. Developed and executed plans to monitor standard process adherence. Managed high-volume customer interactions (calls/chat). Resolved complaints while maintaining service standards. Followed SOPs and ensured compliance. Improved customer satisfaction through timely support.

Education

Gopalan College of Engineering and Management (GCEM), Bengaluru

Bachelor of Commerce - BCom, Commerce

Gopalan College of Engineering and Management (GCEM), Bengaluru

20173 yrs2020
Gopalan college of commerce

Bachelor's Degree, Accounting and Finance

Gopalan college of commerce

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Niranjana Anand on Tal

Headline

Customer Support Executive

About

I have 2months experience in collections

Location

Greater Bengaluru Area

Work experience

Operations Team Member at IntouchCX, Feb 2025 - Present · 1 yr 5 mos, Bengaluru, Karnataka, India

Operations Executive at IntouchCX, Feb 2025 - Present · 1 yr 5 mos, Managing daily operations and ensuring smooth workflow. Monitoring team performance and maintaining KPI’s & SLA’s. Handling escalations and resolving critical customer issues. Identifying process gaps and improving efficiency. Supporting and training new team members. Handled customer queries and ensured quick resolution. Built strong customer relationships and trust. Managed escalations and improved service quality. Optimized workflows to enhance efficiency. Managed high-volume customer interactions (calls/chat). Resolved complaints while maintaining service standards. Followed SOP’s and ensured compliance. Improved customer satisfaction through timely support.

Customer Support Specialist at Rupeek, Jun 2024 - Feb 2025 · 9 mos, Handled customer queries and ensured quick resolution. Built strong customer relationships and trust. Managed escalations and improved service quality. Optimized workflows to enhance efficiency. Managed high-volume customer interactions (calls/chat). Resolved complaints while maintaining service standards. Followed SOPs and ensured compliance. Improved customer satisfaction through timely support. Provided end-to-end customer support and issue resolution. Coordinated with internal teams for smooth operations. Identified recurring issues and suggested improvements. Maintained high customer satisfaction.

Customer Service Representative at OLA CAB, Oct 2023 - May 2024 · 8 mos, Bengaluru, Karnataka, India

Customer Support Specialist at Ola, Oct 2023 - Mar 2024 · 6 mos, Managed high-volume customer interactions (calls/chat). Resolved complaints while maintaining service standards. Followed SOPs and ensured compliance. Improved customer satisfaction through timely support. Provided end-to-end customer support and issue resolution. Coordinated with internal teams for smooth operations. Identified recurring issues and suggested improvements. Maintained high customer satisfaction. Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings. Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies. Developed and executed plans to monitor standard process adherence.

Customer Support Specialist at OTO Capital, Mar 2022 - Sep 2023 · 1 yr 7 mos, Provided end-to-end customer support and issue resolution. Coordinated with internal teams for smooth operations. Identified recurring issues and suggested improvements. Maintained high customer satisfaction. Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings. Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies. Developed and executed plans to monitor standard process adherence. Managed high-volume customer interactions (calls/chat). Resolved complaints while maintaining service standards. Followed SOPs and ensured compliance. Improved customer satisfaction through timely support.

Education

Bachelor of Commerce - BCom, Commerce, Gopalan College of Engineering and Management (GCEM), Bengaluru

Bachelor's Degree, Accounting and Finance, Gopalan college of commerce

Niranjana Anand - Operations Team Member in Greater Bengaluru Area | Tal