Director Of Implementation and Customer success @ Intugine | Program Management, Business Process Improvement, Customer happiness

Bengaluru, Karnataka, India

Greater Bengaluru Area
Pune/Pimpri-Chinchwad Area


Patalganga, Jamnagar





Master of Business Administration - MBA
Indian Institute of Management Raipur

Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering
National Institute of Technology Karnataka
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Greater Bengaluru Area
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Director Of Operations (Implementation, CS and Support) at Intugine - Logistics through Innovation, Nov 2021 - Present · 4 yrs 11 mos, Bengaluru, Karnataka, India
Co-Founder at Samprada Fresh Pvt Ltd, Apr 2023 - Jul 2024 · 1 yr 4 mos, ● Envisioned and organized the floral industry by matching suppliers to clients using technology, achieving a revenue of 20Lakhs+ for FY 2023-24 ● Onboarded 50+ floral farmers and secured 5 paying customers, enhancing market reach and customer base ● Managed investor relations and liaised with CAs for fundraising and compliance, successfully implemented Go Live strategies for multi-city expansion
Head Of Implementation at Intugine - Logistics through Innovation, Aug 2019 - Dec 2021 · 2 yrs 5 mos, Greater Bengaluru Area
Program Manager at Leanbox Technologies (Future Group Company), Jun 2018 - Aug 2019 · 1 yr 3 mos, ● Consulting: Implemented strategic supply chain projects for major FMCG and Retail clients, achieving complete visibility of operations in GT and MT. ● Program Management: Drove real-time visibility from 0% to 100% for a marquee customer through implementation of Control Tower and Tracking, enhancing operational efficiency and project management. ● Cost Optimisation: Achieved 25L+ annual savings through process and route optimization, leading a team of 3 managers and 50+ personnel. ● Delivery Management: Rolled out ePOD process for one of the Dairy Products Brand, with 98% of adoption within 3 months ● Process Excellence: Worked on improving performance metrics of the warehouse by redefining KRAs and KPIs, achieved OTIF 98% from 94%
Product Management Intern at Nine Exposures Pvt ltd, Apr 2017 - May 2017 · 2 mos, Pune/Pimpri-Chinchwad Area, Project 1- Go-To Market Strategy for Drone Service 1) Explored the New Business opportunities for DRONE based Services – a new Vertical 2) Conducted Competitor analysis in terms of Product and Pricing, Industry analysis of the Infrastructure Industry to understand the barriers to adoption 3) Forecasted the demand and price of services by Delphi method and Formulated the Go to Market Strategy for this new product Project 2 - Valuation of the company 1) Used Discounted cash flow method to find the valuation of the company
Electrical Engineer at Reliance Industries Limited, Jul 2014 - Jul 2015 · 1 yr 1 mo, ● Project Management: Planned and executed Electrical Installation and Decommissioning Projects at Jamnagar and Patalganga plant Substations ● Contract and Vendor Management: Managed 10+ vendors and more than 7 technicians, prepared Outline Agreement, monitored the performance against milestones for cost and time savings, ensured billing and payments as per contract terms ● Stakeholder Engagement: liaised with consultants, contractors, suppliers and internal project stakeholders on day-to-day basis for technical discussions and project status update to leadership team to ensure smooth execution of onsite works
Graduate Engineering Trainee at Reliance Industries Limited, Jul 2014 - Jun 2015 · 1 yr, Patalganga, Jamnagar, 1) Assisted the Electrical maintenance managing team with conducting safety audits, commissioning and installation of the power equipment such as transformers, motors and UPS and in preventive maintenance of the electrical system. 2) Inspected HT and LT panels in the Alkaline substation 3) Managed 5+ vendors
Master of Business Administration - MBA, Indian Institute of Management Raipur
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering, National Institute of Technology Karnataka