Headline

Loyalty Program Manager @ Flipkart | Driving Strategic Partnerships

About

With over 12 years of experience in product management across Fintech, Insurtech, and Banking, I'm passionate about building customer-centric solutions that drive measurable business impact. Currently serving as Loyalty Program Manager at Flipkart, where I lead strategic partnerships and digital transformation initiatives for SuperCoins. What I bring to the table: Digital Transformation Expertise - Successfully scaled products from vision to execution, driving significant revenue growth and customer engagement Cross-Functional Leadership - Led empowered teams across engineering, business, and delivery functions to solve complex problems Strategic Partnership Development - Built comprehensive fintech partnerships and alliance strategies that expand market reach Data-Driven Decision Making - Expert in leveraging analytics, competitive research, and user insights to inform product strategy My professional journey spans industry leaders like Flipkart, Mahindra Financial Services, RenewBuy, and ICICI Bank, where I've consistently delivered outcomes like 48% YoY revenue growth, 55% platform utilization increases, and successful digital product launches. Recently certified as CSPO/CSM (2025) and Lean Six Sigma Green Belt, I'm committed to modern product management practices including Design Thinking, Agile development, and outcome-driven innovation. Currently exploring product management / product marketing / partnership opportunities where I can combine my deep fintech domain expertise with strategic marketing skills to drive business growth and customer success. Education: Executive PGDM from IMT Ghaziabad | PGDM Banking & Finance from Manipal Academy Let's connect if you're looking for a strategic product professional who can bridge the gap between technology, business, and customer needs in the fintech space.

Location

Bengaluru

AI stack

claude code

deepseek

gemini

github copilot

lovable

Figma Make

Work experience

Loyalty Program Manager at Flipkart, Sep 2024 - Present · 2 yrs 2 mos, Bengaluru, Karnataka, India, Leading strategic partnerships and digital transformation initiatives for Flipkart's SuperCoins loyalty ecosystem, driving measurable business impact through cross-functional collaboration and data-driven decision making. Key Achievements: Strategic Alliance Leadership - Expanded partner ecosystem and drove 8% increase in partner integrations, enhancing loyalty program value proposition and market reach Operational Excellence - Optimized reporting processes and automated workflows, improving executive deliverable quality by 20% and reducing turnaround time by 25% Cross-functional Collaboration - Partnered with marketing, technology, and compliance teams to deliver integrated omni-channel experiences and maintain 100% regulatory compliance Performance Analytics - Implemented pipeline tracking dashboards and MIS reporting systems, enabling data-driven decision-making and improved visibility into partner performance for leadership Campaign Management - Executed targeted partner campaigns that achieved 12% growth in financial product utilization through the SuperCoins platform Stakeholder Enablement - Successfully onboarded and trained 40+ stakeholders on new alliance tools and reporting practices, reinforcing process ownership and operational best practices Process Innovation - Standardized workflows across multiple alliance teams, enabling scalable delivery and enhanced ecosystem collaboration by 20%

Partnership & D2C Strategy - Digital Collection at Mahindra Finance, Mar 2022 - Sep 2024 · 2 yrs 7 mos, Mumbai, Maharashtra, India, Spearheaded digital payment and fintech partnership initiatives, driving significant adoption and revenue growth through strategic integration, mobile app enhancements, regulatory compliance, and cross-functional leadership. Key Achievements: P&L Management & Revenue Growth - Built and managed comprehensive fintech partnership P&L, driving profitability across multiple digital collection channels and achieving 48% YoY revenue growth Digital Transformation Leadership - Co-created digital transformation strategy with stakeholders across business, engineering, and delivery teams, resulting in 35% increase in mobile app adoption Strategic Partnership Development - Spearheaded fintech alliance partnerships and onboarded multiple vendors for BBPS integrations, driving 33% rise in digital payment adoption within six months Process Optimization & Efficiency - Implemented lean product management practices, reducing transaction costs by 7% and enhancing ecosystem engagement by 20%, while delivering 25% faster reporting turnaround Regulatory Compliance & Risk Management - Developed operational frameworks and compliance tracking mechanisms, ensuring 100% RBI and audit adherence for all digital partnerships Data-Driven Decision Making - Created MIS dashboards and executive-level reports, enhancing transparency and decision-making across alliance and payment ecosystems Cross-Functional Leadership - Facilitated alignment across product, technology, compliance, and business teams, improving ecosystem collaboration by 20% through effective vendor negotiations and relationship management Product Development & GTM - Led BRD preparation, POC execution, UAT testing, and GTM planning with cross-functional teams to deliver valuable, viable, and feasible solutions

Partnerships Manager at MAHINDRA AND MAHINDRA FINANCIAL SERVICES LIMITED, 2022 - 2024 · 2 yrs, Digital Collections |UPI | BBPS | WhatsApp | ChatBot • Led fintech partnership strategy across payment gateways, UPI Collect/Intent, BBPS and WhatsApp/chatbot integrations, increasing digital collections from ~35% to 65% of total receipts and reducing cash-handling costs by ~INR40 Cr annually. • Designed low-friction, vernacular-first repayment journeys using payment links and WhatsApp nudges, improving payment success rates by 15% and reducing customer drop-offs by 20% across rural and semi-urban cohorts. • Migrated loan repayment flows from BBPS Biller model to BBPS Agent Institution (AI) to improve control over customer journeys, settlement timelines, and cost structures, resulting in 20% faster settlements. • Negotiated volume-based MDR and performance-linked pricing with fintech partners, lowering cost per digital collection by 17%. • Enabled agent-assisted digital collections via QR-based UPI payments, shifting 50%+ of field collections from cash to digital and cutting reconciliation leakages by 40%. • Built performance dashboards tracking digital penetration and success rates; used insights to optimize routing and retries, improving overall collection efficiency by ~8–10%. • Led pan-India rollout and field-force enablement programs, achieving 90%+ active usage of digital collection tools.

Product Manager - Health at RenewBuy, Aug 2019 - Jan 2021 · 1 yr 6 mos, Gurugram, Haryana, India, Led development, delivery, and strategic direction of health insurance product portfolio, driving digital transformation and business growth through strategic partnerships, platform optimization, and customer-centric product development. Key Achievements: Digital Transformation & Platform Growth - Delivered 55% increase in platform utilization through strategic product development and partnership evaluation, driving business transformation from 23% to 58% online sales Customer Experience Enhancement - Revamped digital platform (website and mobile app) with customer experience focus, resulting in 42% improvement in customer adoption and 15% enhancement in retention Strategic Partnership Development - Forged alliances with health insurers, expanding omnichannel distribution and improving competitive market positioning Data-Driven Product Strategy - Developed predictive sales forecasting models and comprehensive dashboards, improving strategic planning accuracy and enabling data-driven decision making Regulatory Excellence & Process Optimization - Streamlined product development processes to ensure 100% success rate in regulatory approvals while maintaining NPS score improvement of 14% Campaign Management & Market Research - Launched targeted partner campaigns, increasing adoption by 42% and satisfaction by 14%, while tripling online sales share within a year Executive Communication - Delivered executive-ready presentations, dashboards, and reports for leadership and external stakeholders, enhancing transparency and strategic decision-making Operational Efficiency - Enhanced reporting processes (MIS, audit), improving operational efficiency and regulatory compliance across the product portfolio

Education

Executive MBA, Marketing, Institute of Management Technology, Ghaziabad

PGDM in Banking and Finance, Banking, Manipal Academy of Higher Education