Headline

Lead Product Designer | Turning Complex Problems into Simple Product Experiences | Designed Products Used by 10M+ Users

About

"The best products aren't the ones with the most features—they're the ones that make complex problems feel simple." Great products are built by understanding user behaviour, simplifying complexity, and balancing user needs with business goals. Whether it's an AI-powered product, a healthcare platform, an enterprise application, or a consumer experience, I enjoy solving ambiguous product problems that create measurable impact for both users and businesses. Over the last 8.5+ years, I've designed products serving 10M+ users, healthcare platforms supporting 65,000+ pharmacies, 1,600+ pharmacy stores, and nearly 60 million patient lives. My work has focused on improving adoption, simplifying workflows, and building scalable product experiences. Most recently, I redesigned digital healthcare experiences that streamlined pharmacy workflows at scale. Before that, I simplified an AI-powered diagnosis journey, increasing successful diagnoses by 22% and feature engagement by 30%, while redesigning a high-traffic farming experience that improved feature usage by 3%, funnel conversion by 5.3%, and new-user downloads by 6% after launch. Earlier, I designed 20+ collaboration applications, contributed to 35+ enterprise product initiatives, and received three client appreciation awards for design quality, timely delivery, and customer impact. My background in Architecture taught me to think in systems before screens. Today, I use that mindset to transform complex product challenges into intuitive, scalable experiences that create measurable business impact. If you're building products that solve meaningful problems, I'd love to connect. Email: nirajmdes17@gmail.com

Location

New Delhi

AI stack

claude code

claude

perplexity

ChatGPT

Figma Make

Wispr Flow

Work experience

Product Designer at Innovaccer, Jan 2026 - May 2026 · 5 mos, Noida, Designed AI-powered healthcare products supporting 65,000+ pharmacies, 1,600+ pharmacy stores, and 60M+ patient lives. Partnered with cross-functional teams to improve workflow efficiency, product adoption, and platform scalability. Product Strategy & User Experience: - Accelerated high-frequency workflows by 2× through redesigned user journeys, reducing duplicate work, simplifying task management, and improving collaboration across shared user accounts. - Enabled faster, more informed decision-making by consolidating operational insights into intuitive, action-oriented experiences that surfaced priorities and time-sensitive opportunities. - Increased design team efficiency by 30% by integrating AI into research, ideation, wireframing, and content creation workflows, accelerating delivery without compromising design quality. Platform Design & Product Innovation: - Reduced support requests by 71% by introducing self-service account management, eliminating manual service dependency and improving user satisfaction. - Established reusable product patterns for onboarding, feature discovery, and product communication, creating a scalable foundation while reducing reliance on third-party solutions. - Shaped the organisation's AI-native product direction by defining scalable interaction patterns and future-ready experiences for conversational workflows.

Senior Product Designer at Jiva, Apr 2024 - Sep 2025 · 1 yr 6 mos, India, Led product design for digital agriculture products serving 10M+ users across India and Indonesia, driving product strategy, design quality, and scalable design practices. - Owned product strategy and experience design across multiple high-impact initiatives, improving adoption and engagement for products used by 10M+ users. - Reduced design-to-development handoff time by 30% by scaling a modular design system and reusable design patterns across multiple products. - Improved product decisions through field research, usability testing, and stakeholder workshops, translating user insights into scalable product improvements. - Strengthened design quality by mentoring designers, leading design reviews, and improving collaboration across Product and Engineering teams. - Ensured a seamless design transition during a major product acquisition by leading documentation, asset migration, and design handoff.

Product Designer at Jiva, May 2022 - Mar 2024 · 1 yr 11 mos, Bengaluru, Designed consumer products used by 10M+ farmers, simplifying complex agricultural workflows through AI, user research, and data-driven product design. - Increased feature usage by 3%, funnel conversion by 5.3%, and new user adoption by 6% by redesigning a high-traffic product experience. - Reduced workflow steps by 40% and improved successful task completion by 22% through AI-powered workflow redesigns that simplified complex user journeys. - Expanded the product ecosystem by designing AI-powered experiences across diagnostics, market intelligence, field operations, and international products serving 10M+ users. - Validated product decisions through field research, usability testing, and behavioural analysis, transforming user insights into measurable product improvements.

User Experience Designer at Tata Consultancy Services, Aug 2019 - May 2022 · 2 yrs 10 mos, Pune/Pimpri-Chinchwad Area, Designed enterprise experiences across healthcare, retail, education, travel, and employee collaboration, partnering with global teams to deliver scalable Microsoft Teams applications. - Delivered 35+ enterprise projects and independently led UX for 20+ Microsoft Teams applications, translating complex business requirements into intuitive user experiences. - Recognized with 3 performance awards for consistent delivery, design quality, and client appreciation across multiple enterprise engagements. - Featured by Microsoft, with 2 applications showcased on its official social media channels for design quality and user experience excellence. - Partnered with Product, Engineering, and Microsoft's design teams to establish scalable interaction patterns aligned with Microsoft's design standards.

Architect at AWNW Associates, Aug 2015 - Jul 2017 · 2 yrs, New Delhi, Designed residential, commercial and government projects, collaborating with clients, consultants, and contractors to deliver practical, user-centred solutions. - Built a strong foundation in systems thinking, human-centred problem solving, and constraint-driven design that continues to influence my product design approach. - Collaborated with clients, consultants, and contractors to balance user needs, business goals, technical feasibility, and execution.

Education

Master's degree, Industrial and Product Design, Indian Institute of Technology, Delhi

Bachelor of Architecture, Architecture, School of Planning and Architecture, New Delhi