Headline

Customer support representative team leader in operations| Specialist in Customer Support Strategy, Team Leadership, and Operational Scaling

Location

Bengaluru

AI stack

gemini

ChatGPT

Work experience

Customer support representative team leader at Healy World, May 2023 - Present · 3 y 6 mo, Bengaluru, Karnataka, India, Accomplished Senior Customer Support in operations with over 4.2 years of experience driving operational excellence in high-volume environments. Proven track record of leading cross-functional teams to exceed KPI targets while maintaining 95%+ CSAT scores. Expert in identifying workflow bottlenecks and implementing scalable process improvements that enhance team productivity and the overall customer journey.

Senior Customer Support SME at IOBIT CODE INTERACTIVE, Jan 2020 - Mar 2022 · 2 yrs 3 mos, Bengaluru, Karnataka, India, The Senior Customer Support SME serves as the highest level of technical and functional expertise within the support operations. You are the bridge between the front-line agents and the Product/Engineering teams. Your role is to handle complex escalations, maintain the internal knowledge base, and ensure that the team’s technical output meets the highest quality standards.

Education

Ranichannamma university Belagavi, Business Administration and Management, General, Aco english and kannada medium Ilkal