Nilesh Mukherjee profile photo 1 on Tal

Nilesh Mukherjee

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South Delhi

2+ years of work experience

Concentrix
Oct 20259 mosPresent

Asia

Selected for high-performance pilot program supporting Vendor Billing Operations, managing sensitive financial data in compliance with regulatory frameworks and internal financial controls. Resolved complex B2B billing discrepancies across merchant services and network fee structures, achieving 91–93% First Team Resolution (FTR) while maintaining case reopen rates below 7%. Managed 6–10 high-priority billing cases daily, consistently meeting SLAs with 95%+ resolutions completed within 2 business days. Partnered with cross-functional stakeholders across Operations, Finance, and Technology teams to investigate and resolve billing anomalies, reducing average resolution time by approximately 18%. Conducted trend analysis to identify recurring billing defects and contributed to process improvement initiatives, reducing repeat inquiries and escalations by 12–15%. Delivered exceptional partner and vendor experience through proactive case ownership, timely follow-ups, and clear communication, contributing to improved customer satisfaction metrics. Maintained 100% quality and compliance adherence across internal and external audits, upholding financial regulations, data privacy standards, and risk management protocols.
Midland Credit Management, an Encore Capital Group Company
Jun 20241 yr 3 mosAug 2025

Gurugram, Haryana, India

● Locate/validate US consumer employment data via online research and skip-tracing. ● Confirm active employment status through persistent phone follow-ups with US employers ● Strictly adhered to FDCPA/US data regulations during sensitive consumer data handling.
Wipro
Aug 20238 mosMar 2024

Gurugram, Haryana, India

● Resolved participant inquiries via structured phone protocols, interpreting ERISA guidelines and plan-specific rules to ensure compliant resolutions. ● Maintained strict confidentiality for sensitive financial data and personal identifiers per FINRA-privacy standards. ● Adhered to SLA-driven workflows for transaction accuracy and timely case escalation to MetLife relationship teams.

Education

Sharda University, Greater Noida

Bachelor of Technology - BTech, Computer Science

Sharda University, Greater Noida

20185 yrs2023

12th, CSE

Mount Hill Academy

20171 yr2018

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Nilesh Mukherjee on Tal

Headline

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Location

South Delhi

Work experience

Senior Customer Technical Service Representative at Concentrix, Oct 2025 - Present · 9 mos, Asia, Selected for high-performance pilot program supporting Vendor Billing Operations, managing sensitive financial data in compliance with regulatory frameworks and internal financial controls. Resolved complex B2B billing discrepancies across merchant services and network fee structures, achieving 91–93% First Team Resolution (FTR) while maintaining case reopen rates below 7%. Managed 6–10 high-priority billing cases daily, consistently meeting SLAs with 95%+ resolutions completed within 2 business days. Partnered with cross-functional stakeholders across Operations, Finance, and Technology teams to investigate and resolve billing anomalies, reducing average resolution time by approximately 18%. Conducted trend analysis to identify recurring billing defects and contributed to process improvement initiatives, reducing repeat inquiries and escalations by 12–15%. Delivered exceptional partner and vendor experience through proactive case ownership, timely follow-ups, and clear communication, contributing to improved customer satisfaction metrics. Maintained 100% quality and compliance adherence across internal and external audits, upholding financial regulations, data privacy standards, and risk management protocols.

Account Manager - Process Expert at Midland Credit Management, an Encore Capital Group Company, Jun 2024 - Aug 2025 · 1 yr 3 mos, Gurugram, Haryana, India, ● Locate/validate US consumer employment data via online research and skip-tracing. ● Confirm active employment status through persistent phone follow-ups with US employers ● Strictly adhered to FDCPA/US data regulations during sensitive consumer data handling.

Customer Service Representative at Wipro, Aug 2023 - Mar 2024 · 8 mos, Gurugram, Haryana, India, ● Resolved participant inquiries via structured phone protocols, interpreting ERISA guidelines and plan-specific rules to ensure compliant resolutions. ● Maintained strict confidentiality for sensitive financial data and personal identifiers per FINRA-privacy standards. ● Adhered to SLA-driven workflows for transaction accuracy and timely case escalation to MetLife relationship teams.

Education

Bachelor of Technology - BTech, Computer Science, Sharda University, Greater Noida

12th, CSE, Mount Hill Academy

Nilesh Mukherjee - Senior Customer Technical Service Representative in South Delhi | Tal