Headline

9+ years of experience in UK pension| Pension operations| DB & DC schemes|GMPe equalization| retirement|Bereavements|claims

About

In my current role at Capita India Pvt Ltd, I have been deeply involved in managing complex member queries related to UK pensions. My responsibilities include performing and reviewing UK Defined Benefit (DB) pension calculations, ensuring compliance with scheme rules and UK pensions legislation. This experience has equipped me with a solid understanding of the intricacies involved in UK pensions, including retirement solutions, claims processing, and customer service. I have handled various customer inquiries, ensuring that I provide tailored solutions to meet their specific needs. Holder of a white belt certification in process improvement, enabling a 15% boost in both quality and productivity.

Location

Mumbai

Work experience

Senior Pension Administrator at Capita, Sep 2023 - Present · 2 yrs 9 mos, Maharashtra, India, Experienced senior pension administrator with a demonstrated history of working in the outsourcing and offshore industry. Conduct detailed investigation and provide recommendations for corrective action. Process and review UK based queries from clients or from financial advisors for DB, DC, Money purchase polices. I also focus on continuous improvement—creating process guides, training new team members

Senior Associate at Tata Consultancy Services, Aug 2018 - Aug 2023 · 5 yrs 1 mo, Mumbai, Maharashtra, India, UK pension, Annuity, kyc, claims, life and pension, defined benefit, defined contribution plans

Senior Associate at Capita, Feb 2017 - Jul 2018 · 1 yr 6 mos, Mumbai

Data Analyst at Cogencies information services ltd, Sep 2015 - Feb 2017 · 1 yr 6 mos, Mumbai Metropolitan Region

Education

Bachelor of Commerce - BCom, Business Administration and Management, General, Mumbai University Mumbai