Headline

Building AI-native Products @ Prodigy Finance | Ex-Swiggy, Games24x7 Senior Product manager | CoFounded PM School (Acquired) | Early stints @ Haptik.ai, Amaha Health

About

Building production AI systems for Prodigy Finance. My team owns AI products across the lending lifecycle from verification to customer support to collections, shipping three live AI products in the last one year. Our recent AI production work: 1. Collections agent targeting $10M+ recoveries (LangGraph, agentic workflows, eval framework, cohort-based action restrictions) 2. Document verification pipeline (multimodal extraction, confidence thresholding, 80% manual effort reduction across ID, address, credit, and admission proofs) 3. Conversational AI for support (LangGraph + existing bot integration, 90%+ containment on chat, 56% email resolution for disbursed-loan queries) Before Prodigy, 11+ years as a Product management practitioner across E-com marketplace, Gaming, Healthcare and Edtech products (both 0→1 and scaling growth charters at mature orgs). Track record: 1. HDFC Life AVP (Retire100 startup): Led Growth across NPS, Mutual Funds, Health Insurance and Diagnostics. Scaled to ₹2.4 Cr ARR and 20K+ paying customers at CM1-positive margins with a 14-person cross-functional team. 2. Swiggy (Senior Product manager, Growth): Owned acquisition & renewals for Swiggy One subscription product: 22K+ incremental daily food orders, launched the 3P couponing engine, and shipped the one-tap cart add that became a core driver of loyalty membership adoption. 3. Games24x7 (Senior PM, RummyCircle): D28 retention and D14 ARPU wins, shipped RC Lite (breakeven in 6 months), cut support overhead 15% via virtual assistants. 4. Haptik (Platform PM): Scaled Live Chat to 33+ enterprises at 2-min FRT, built middleware that unlocked $90K+ ARR clients. Founder track: Co-founded PM School and ran 28 cohorts, trained 750+ PMs, grew to ~$200K ARR. Acquired by NextLeap. Also co-founded ThatFoodCo (FMCG D2C, sold in 24 states). How I work: Bias to action. Strong on JTBD clarity and the messy translation layer between user context, business asks and system design.

Location

Mumbai

AI stack

antigravity

claude code

langfuse

livekit

n8n

replit

Work experience

AI Products Lead at Prodigy Finance, Jun 2025 - Present · 1 yr 3 mos, Remote, Championing AI Products for Modern Lending: 1. Built and shipped an AI collections agent for delinquent cohorts on a custom LangGraph harness with compliance-gated outputs. Owned the eval framework end-to-end and ran model-comparison A/Bs to select production models. Resulted in $272k incremental recoveries within the 1st quarter. 2. Led conversational AI across email and WhatsApp: deployed Email AI (Lily) and a WhatsApp ToFu bot (Maya), reaching 61% autonomous resolution against a policy-mandated escalation floor. Designed the three-tier resolution model (auto-resolved / AI-handled with oversight / escalated) now used as the team’s canonical framing. 3. Automated document verification (ID, address, credit, admission proof) across a multi-country applicant base, cutting Ops manual review 78% and reducing turnaround. Set manual_queue routing logic and SOP enforcement per document type.

Growth Head @ Retire100 (Associate Vice-President @ HDFC Life) at Retire100, Jan 2024 - Jun 2025 · 1 yr 6 mos, Mumbai, Led Growth Product & Marketing teams at Retire100 (HDFC Life funded startup) - 1. Set up marketing channels for NPS, Mutual Funds, Health Insurance, and headed the Physiotherapy & Online Diagnostics businesses (under TruePal brand). 2. Managed a 14-member team and scaled both brands to ₹2.4 Cr in annual revenue with 20K+ paying customers, before the company Retire100 was shut down.

Senior Product Manager at Swiggy, Mar 2022 - Sep 2023 · 1 yr 7 mos, Bengaluru, Karnataka, India, 1. Owned Acquisition & Renewals for Swiggy One Loyalty Program, driving 22k incremental daily orders on food and 9k on Instamart through strategic initiatives. 2. Pioneered Inorganic Acquisition by building the Couponing Product for Swiggy One, unlocking new growth opportunities. 3. Optimized Conversion Rates through experiments on the Swiggy One landing page (e.g., plan selection layouts, savings-focused copy narratives), significantly enhancing Swiggy One acquisition 4. Maximized subscriptions via sell / renewal nudges across Food and Instamart journeys. The Food Cart enhancement (one-tap add) emerged as a key driver of Swiggy One adoption.

Senior Product Manager at Games24x7, Oct 2020 - Mar 2022 · 1 yr 6 mos, Played a major role in the Retention Product team with below 👇highlights: 1. Deployed a lighter version of RummyCircle on PlayStore resulting in ~300 daily conversions (RC lite becoming an important acquisition channel) 2. [WIP] Launched a Fraud prevention model to better acquisition campaigns and detect fraud propensity for users. Sized affiliate fraud with estimated 49 lakh monthly savings to be caught 3. Reduced friction due to native permissions in the android app (Better Install to Paid metric). Improved the conversion rate by 2.1% for new users 4. Automated Customer support channels to reduce ticket creation volumes by ~15% and better user query resolution times to 4mins from 1hr via virtual assistants (chatbots) 5. [Deprioritized] Localising the android app to support regional languages for a targeted 4.5% significant uptick on Install to Lead (Signup), and estimated 1.3% Lead to Paid (Deposit) metrics 6. Fixed attribution reports with migration from Branch to Appsflyer helping Marketing scale inventories and reducing errors by at-least 10%. Also, this migration was executed to save Infra costs by 4000 USD per month.

Co-Founder at PM School, Mar 2020 - Mar 2024 · 4 yrs 1 mo, Mumbai, Successfully Sold PM School to NextLeap. Major milestones: 1. Completed 28+ cohorts in over 4 years with 752 success stories. Groomed 1400+ PM School community members for Product management roles with ~200k USD annual revenue generated. Helped bridge the Product sense gap by building PM Run (Product Question streaks) and the largest PM Challenges platform for the Indian ecosystem. 2. Product Advisory work - Enabled a Services company (Diaspark US) to transition to a SaaS Product Org with a Platform approach.

Technical Product Manager at JioHaptik / Haptik.ai, Jan 2019 - Oct 2020 · 1 y 9 mo, Mumbai, Led the Chat and SDK teams. Built a middleware to connect with client CRMs to crack a 90k ARR client, and launched AI agent assist to improve FRTs to 2mins.

Head of Product at Amaha (formerly InnerHour), Jan 2017 - Dec 2018 · 1 y 11 mo, Mumbai, Built the 1st MVP platform for therapists to connect with patients, and also published an app with 1mn+ downloads and 4.7 avg rating.

Co Founder at That Food Co, Jan 2016 - Jan 2017 · 1 y, Mumbai, Built an FMCG business selling 1000 units of 3 SKUs averaging 2 lakh monthly revenue. Also, curated multiple food festivals (Comic-con) for offline activities.

Associate Product Manager II at Ed-tech startup, Dec 2013 - Dec 2015 · 2 y, Mumbai, Multiple early stage stints at PurpleSquirrel, and EduPristine on acquisition products.

Education

Bachelor of Engineering (B.E.), Electronics and Instrumentation, Birla Institute of Technology and Science, Pilani

XII - C.B.S.E., Physics, Chemistry, Mathematics, R.N. PODAR

Public links

nikunj170590.github.io: https://nikunj170590.github.io/