Headline

Technical Support Professional | SQL | Power BI | Advanced Excel | Data Visualization

About

Technical Support and Telecom Analytics professional with 5+ years of experience across data reporting, Power BI dashboards, and carrier-grade VoIP operations. Strong expertise in Advanced Excel, SQL, software support, and data validation to uncover trends, performance gaps, and actionable insights. Proven experience in Tier-1/Tier-2 escalation ownership, SIP/VoIP troubleshooting, QoS optimization, and cross-functional collaboration. Recognized for translating complex technical and data insights into clear business recommendations that drive operational efficiency and customer success.

Location

India

Work experience

Customer Success Engineer at Bankai Infotech, May 2022 - Mar 2026 · 3 yrs 11 mos

Information Technology Officer at Adhaan Solution Pvt Ltd, Dec 2020 - May 2022 · 1 yr 6 mos, Ahmedabad, Gujarat, India

Management Information System Executive at Shakti Infotech Private Limited, Aug 2018 - Jul 2019 · 1 yr, Modasa, Gujarat, India

Information Technology Instructor at Meera Infotech, Jun 2015 - May 2019 · 4 yrs, Modasa, Gujarat, India

Education

Bachelor of Engineering - BE, Information Technology, Gujarat Technological University (GTU)