---
title: "NIKKI KASHYAP - Chat Support Executive in Meerut | Tal"
description: "Meet NIKKI KASHYAP, Chat Support Executive | Customer Support Specialist | iGaming Expert | Live Chat, CRM, Webim, Jira & AI Tools | 5+ Years Experience based in Meerut."
image: "https://tal.club/meet/nikki-kashyap/share-image"
---

# NIKKI KASHYAP on Tal

## Headline

Chat Support Executive \| Customer Support Specialist \| iGaming Expert \| Live Chat, CRM, Webim, Jira & AI Tools \| 5\+ Years Experience

## About

Dedicated Chat Support Executive with 5\+ years of experience in iGaming and customer support, specializing in live chat operations, CRM systems, Webim, Jira Helpdesk, and AI\-powered productivity tools\. Proven ability to manage high\-volume customer interactions, resolve technical and account\-related issues efficiently, and maintain strong customer satisfaction\. Experienced in VIP support, ticket management, cross\-functional coordination, and problem\-solving in fast\-paced remote environments\. Certified in AI Tools & ChatGPT Workshop \(Be10X\), enhancing productivity through AI\-assisted communication, analysis, and workflow optimization\. Passionate about delivering seamless customer experiences while continuously upgrading operational and technical skills\.

## Location

Meerut

## Work experience

Chat Support Executive at MOSTBET Partners, Nov 2023 \- Present · 2 yrs 7 mos, Remote, ⇨Deliver real\-time live chat support for customer queries related to accounts, payments, and technical issues\. ⇨Utilize Webim, CRM platforms, and support systems to ensure efficient issue resolution\. ⇨Manage multiple simultaneous customer conversations while maintaining quality and response standards\. ⇨Improve customer satisfaction through clear communication, empathy, and timely problem\-solving\.

Chat support executive at 1WIN, Feb 2021 \- Aug 2023 · 2 yrs 7 mos, Remote, ⇨Provided live chat and CRM support to VIP and standard customers in a remote environment\. ⇨Managed ticket creation, escalation, and tracking through Jira Helpdesk\. ⇨Collaborated with internal departments to resolve technical, service, and transaction\-related concerns\. ⇨Supported customer retention through solution\-focused communication and professional service\.

## Education

Bachelor of Technology, Chaudhary Charan Singh University \(CCSU\), Meerut

[View the original profile](https://tal.club/meet/nikki-kashyap)

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