Headline

Chat Support Executive | Customer Support Specialist | iGaming Expert | Live Chat, CRM, Webim, Jira & AI Tools | 5+ Years Experience

About

Dedicated Chat Support Executive with 5+ years of experience in iGaming and customer support, specializing in live chat operations, CRM systems, Webim, Jira Helpdesk, and AI-powered productivity tools. Proven ability to manage high-volume customer interactions, resolve technical and account-related issues efficiently, and maintain strong customer satisfaction. Experienced in VIP support, ticket management, cross-functional coordination, and problem-solving in fast-paced remote environments. Certified in AI Tools & ChatGPT Workshop (Be10X), enhancing productivity through AI-assisted communication, analysis, and workflow optimization. Passionate about delivering seamless customer experiences while continuously upgrading operational and technical skills.

Location

Meerut

Work experience

Chat Support Executive at MOSTBET Partners, Nov 2023 - Present · 2 yrs 7 mos, Remote, ⇨Deliver real-time live chat support for customer queries related to accounts, payments, and technical issues. ⇨Utilize Webim, CRM platforms, and support systems to ensure efficient issue resolution. ⇨Manage multiple simultaneous customer conversations while maintaining quality and response standards. ⇨Improve customer satisfaction through clear communication, empathy, and timely problem-solving.

Chat support executive at 1WIN, Feb 2021 - Aug 2023 · 2 yrs 7 mos, Remote, ⇨Provided live chat and CRM support to VIP and standard customers in a remote environment. ⇨Managed ticket creation, escalation, and tracking through Jira Helpdesk. ⇨Collaborated with internal departments to resolve technical, service, and transaction-related concerns. ⇨Supported customer retention through solution-focused communication and professional service.

Education

Bachelor of Technology, Chaudhary Charan Singh University (CCSU), Meerut