Headline

Senior AI Product Manager @ EY | Ex-PayPal | Ex - Accenture | Ex - IBMer

About

Nikitha is an Senior AI Product Manager with over 11 years of experience, having grown alongside the evolution of AI itself—from building machine learning models to harnessing the power of Generative and Agentic AI. Her journey spans leading enterprise-grade AI solutions across Accenture, PayPal, and now EY, where she’s shaping impactful products that blend AI technology with real-world business value. She currently drives AI product strategy in the Pharma space, where she’s transforming competitive intelligence and market research through generative AI and autonomous agents. One of her key contributions includes building AI solutions that automate competitor landscape analysis and asset launch timelines—enabling pharma stakeholders to make faster, data-backed decisions instead of relying on manual synthesis. Core Competencies: AI Product Management | Platform Thinking | I P&L Management l Agile at Scale | Strategic Planning

Location

Bengaluru

AI stack

gemini

langchain

lovable

Figma Make

Microsoft Copilot

Semantic Kernel

Work experience

Senior AI Product Manager at EY, Apr 2024 - Present · 2 yrs 6 mos, Bengaluru, Driving enterprise GenAI and Agentic AI products from strategy to scaled adoption — for Fortune 500 clients across Pharma, CPG, and Fintech. ★ Product-led an Agentic AI Competitive Intelligence platform for a top-10 global pharmaceutical company, automating competitor pipeline tracking and clinical trial monitoring across Oncology, Vaccines, and Specialty Care — reducing analyst effort by 60%, eliminating $1.2M/year in external vendor spend, and accelerating launch readiness by 4–6 weeks. ★ Own end-to-end product management for ASpace, an Enterprise AI platform — product strategy, roadmap, engineering prioritization, GTM, monetization, and client implementations from pilot through production. ★ Built and operationalized an AI Center of Excellence for a global enterprise spanning Finance, HR, Legal, Marketing Communications, and Contact Center functions — delivering £9M in savings through a Build–Operate–Transfer (BOT) model. ★ Shipped a GenAI-powered assistant for the Marketing/Sales and Global Policy functions of a global CPG major, improving sales automation efficiency and delivering $382K in measurable cost savings within 6 months of launch. ★ Designed the AI operating models, value-realization frameworks, and enterprise architecture & governance standards that take GenAI/Agentic AI programs from pilot to production — measurably improving adoption velocity, compliance, and ROI realization. ★ Advise C-suite stakeholders on AI maturity assessments and GenAI/Agentic architecture reviews — improving answer accuracy, agent reliability, and chatbot performance — to convert AI roadmaps into shipped, revenue-relevant products. Domains: Pharma & Healthcare | CPG/FMCG Functions: Marketing, Sales, Finance, HR, Legal, Engineering

Senior Product Manager at PayPal, Nov 2021 - Apr 2024 · 2 yrs 6 mos, Chennai, Tamil Nadu, India, ★ Spearheaded the development of a Fraud Trend Detection application, resulting in annual loss savings of $7.5 million. ★ Utilized GENAI technology to automate critical workflows, driving significant productivity gains and saving 10 full-time positions. ★ Orchestrated the creation of a unified Case Management System, resulting in annual savings of 30 full-time positions. ★ Enhanced support experience for Bad Buyers, resulting in annual loss savings of $1.5 million and improved customer satisfaction. ★ Achieved annual operational expenditure savings of $260,000 through process optimization. ★ Led user journey tracking and transitioned legacy applications to a robust platform, resulting in substantial operational savings of $2.5 million.

Product Manager at Accenture, Jun 2019 - Oct 2021 · 2 yrs 5 mos, Bangalore Urban, Karnataka, India, ★ Directed development portfolio for a telecom client, overseeing 10+ projects and managing a $3 million budget. ★ Enhanced order management portal and product catalog to optimize efficiency. ★ Deployed chatbot solution for B2C segments, resulting in 10% increase in customer retention and reduced call volume. ★ Introduced customer-facing application, leading to a 121% increase in earnings. ★ Implemented Adobe Analytics tracking and email automation for clients, resulting in substantial cost savings. ★ Implemented email automation with a 95% confidence rating for a Swiss Logistics client, leading to substantial annual cost reductions totalling $50,000.

Senior Software Engineer at IBM India Pvt. ltd, Jun 2014 - Apr 2018 · 3 y 10 mo, Chennai

Software Engineer at WIPRO TECHNOLOGIES, Nov 2013 - Jun 2014 · 7 mo, Chennai

Education

Post Graduate Program in Management, Great Lakes Institute of Management

Post graduate program in Bigdata & Machine Learning, Great learning