---
title: "Nikita Singh - Product Solution Engineer in Greater Bengaluru Area | Tal"
description: "Meet Nikita Singh, Serving notice period | Product Solution Engineer @ Juspay | Prev: Technical Solution Engineer @ Oracle | Payments & Fintech Solutions based in Greater Bengaluru Area."
image: "https://tal.club/meet/nikita-singh-1/share-image"
---

# Nikita Singh on Tal

## Headline

Serving notice period \| Product Solution Engineer @ Juspay \| Prev: Technical Solution Engineer @ Oracle \| Payments & Fintech Solutions

## About

Skilled with SQL, and C\+\+ language\. Strong engineering professional with a bachelor's degree focused in information science and engineering from AIT\.

## Location

Greater Bengaluru Area

## Work experience

Product Solution Engineer at JUSPAY, May 2025 \- Present · 1 yr 3 mos, Bengaluru, Designed and deployed a production\-grade automation system that transforms manual customer support workflows into AI\-powered, self\-healing processes\. The platform serves as the intelligent layer between Zoho Desk, internal teams, and customers\. Key Responsibilities & Achievements 🔧 System Architecture & Development Architected async FastAPI microservice handling webhook\-driven event processing with 99\.9% uptime Implemented OAuth 2\.0 authentication flows for secure Zoho API integrations Built resilient error handling with automatic token refresh and retry mechanisms 🤖 AI/LLM Integration Integrated LLM for intelligent field extraction from unstructured email data Leveraged Vision to extract order IDs from customer screenshots/images Designed prompt engineering pipelines achieving 95%\+ accuracy on entity extraction \(merchant\_id, order\_id, mobile numbers\) Automated professional email drafting using contextual RCA data ⚡ Automation & Orchestration Reduced ticket triage time from 15 minutes to 30 seconds through intelligent routing Built merchant identification system mapping 25\+ email domains to internal IDs Automated Slack alert generation with threaded RCA result publishing Integrated external RCA tools for root cause analysis automation 🛠 Tech Stack Python \| FastAPI \| LLM \| OAuth 2\.0 \| AsyncIO Zoho Desk API \| Slack API \| HTTPX \| Webhooks

Technical Solution Engineer at Oracle, Feb 2023 \- May 2025 · 2 yrs 4 mos, Bengaluru

Salesforce Developer at Cognizant, Mar 2022 \- Oct 2022 · 8 mos, Bengaluru, Karnataka, India, Salesforce \|\| Salesforce developer \|\| Salesforce admin

## Education

Bachelor of Engineering, Information Science/Studies, Acharya

[View the original profile](https://tal.club/meet/nikita-singh-1)

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