---
title: "Nikita Oza - Quality Analyst in Mumbai | Tal"
description: "Meet Nikita Oza, Quality Analyst | Call Chat & Email Audits | SLA & Compliance Monitoring | MIS Reporting | Operations Support | Agent Coaching based in Mumbai."
image: "https://tal.club/meet/nikita-oza/share-image"
---

# Nikita Oza on Tal

## Headline

Quality Analyst \| Call Chat & Email Audits \| SLA & Compliance Monitoring \| MIS Reporting \| Operations Support \| Agent Coaching

## About

Experienced Quality Analyst with expertise in call, chat, and email audits, customer service operations, SLA compliance, agent coaching, and process improvement\. Skilled in quality monitoring, reporting, escalation handling, and delivering improved customer experience outcomes\. 💡 Key Strengths: ✔ Quality Audits & Feedback Delivery ✔ Data Analysis & Reporting ✔ Training & Coaching Teams for Performance Improvement ✔ Customer Escalation Management ✔ RCA and RTR ✔ Calibrations with leads

## Location

Mumbai

## Work experience

Quality Analyst at Reliance Jio Infocomm Limited, 2020 \- Present · 6 yrs 6 mos, Mumbai, Maharashtra, India

## Education

Pursuing, Business Administration and Management, General, DY Patil University

[View the original profile](https://tal.club/meet/nikita-oza)

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