Quality Analyst | Call Chat & Email Audits | SLA & Compliance Monitoring | MIS Reporting | Operations Support | Agent Coaching
Mumbai, Maharashtra, India
Pursuing, Business Administration and Management, General
DY Patil University
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Experienced Quality Analyst with expertise in call, chat, and email audits, customer service operations, SLA compliance, agent coaching, and process improvement. Skilled in quality monitoring, reporting, escalation handling, and delivering improved customer experience outcomes. 💡 Key Strengths: ✔ Quality Audits & Feedback Delivery ✔ Data Analysis & Reporting ✔ Training & Coaching Teams for Performance Improvement ✔ Customer Escalation Management ✔ RCA and RTR ✔ Calibrations with leads
Mumbai
Quality Analyst at Reliance Jio Infocomm Limited, 2020 - Present · 6 yrs 6 mos, Mumbai, Maharashtra, India
Pursuing, Business Administration and Management, General, DY Patil University