---
title: "Nikita Maheshwari - Product Manager in Gurgaon | Tal"
description: "Meet Nikita Maheshwari, Product Manager | Digital Transformation & AI Strategy | CRM & CMS Modernization | FinTech, HealthTech & MarTech | SAFe® 5 PO/PM | Scrum Alliance CSPO | Leading SAFe® 5 | based in Gurgaon. AI stack includes claude, codex, and cursor."
image: "https://tal.club/meet/nikita-maheshwari/share-image"
---

# Nikita Maheshwari on Tal

## Headline

Product Manager \| Digital Transformation & AI Strategy \| CRM & CMS Modernization \| FinTech, HealthTech & MarTech \| SAFe® 5 PO/PM \| Scrum Alliance CSPO \| Leading SAFe® 5 \|

## About

I am a Certified Digital Product Manager \(CSPO, SAFe\) with 14\+ years of experience bridging the gap between legacy systems and AI\-driven innovation\. I specialize in transforming static platforms into intelligent, scalable ecosystems for global giants in FinTech, Wealth Management, and Insurance\. My core expertise includes: End\-to\-End Product Leadership: Managing the entire product lifecycle from concept to launch and optimization, leveraging Agile & Scrum methodologies \(SAFe POPM, CSPO certified\)\. Digital Platform Modernization: Leading large\-scale CMS migrations \(to AEM & Drupal\) and CRM implementations \(Salesforce, Freshworks\), resulting in enhanced operational efficiency and user engagement\. Data\-Driven Growth: Utilizing A/B testing, competitive analysis, and data analytics to inform product decisions, achieving a 15% uplift in engagement and a 35% increase in digital reach\. Cross\-Functional Leadership: Collaborating seamlessly with engineering, UX, analytics, and senior stakeholders across global teams to align product vision with business goals\. I am passionate about building customer\-centric products that solve real\-world problems and drive revenue growth\. Key Achievements: Delivered a 30% reduction in manual effort by modernizing content operations for a global financial services client\. Automated processes using RPA, saving 300\+ hours per month in manual work at American Express\. Scaled digital product lines at Bajaj Capital by 35%, managing platforms for Lending, Insurance, and WealthTech\. Open to new product leadership opportunities\. Let's connect\!

## Location

Gurgaon

## AI stack

claude

codex

cursor

gemini

openai

Adobe Firefly

## Work experience

Product Manager at Publicis Sapient, Mar 2022 \- Present · 4 yrs 6 mos, Hybrid, Clients: Edward Jones, Goldman Sachs, Citi Industries: FinTech, Asset Management, Experience Platforms Key Achievements: 🚀 Global CMS Migration \(Drupal & AEM\): Led website redesign and CMS migration for Edward Jones & Goldman Sachs PWM—reduced page load time by 25%, and increased content velocity by 42%\. 📊 GenAI\-Powered Content Workflows: Implemented GenAI models for content tagging and recommendations, improving user engagement by 15% and cutting manual tagging by 30%\. 🌐 Cross\-Geo Agile Collaboration: Managed distributed product squads across 4\+ time zones, ensuring seamless delivery and stakeholder alignment\. 🔄 API\-First Integrations: Enabled real\-time data sync by integrating AEM with Salesforce CRM and other FinTech platforms, reducing manual operations by 50%\. 🎯 A/B Testing & Analytics: Designed experiments using Google Optimize—improved CTA engagement by 13% and lowered bounce rate by 11%\. 📝 Documentation & UAT Readiness: Authored sprint release notes, content authoring guides, and UX specs—achieved 100% UAT sign\-off across 4\+ releases\. Tools & Methods: AEM, Drupal, Salesforce, Google Optimize, JIRA, Confluence, Figma, Agile, Design Thinking

Associate Product Manager at Bajaj Capital Ltd, Feb 2019 \- Mar 2022 · 3 yrs 2 mos, Domains: WealthTech, InsurTech, Lending, CRM Key Achievements: 💰 Managed 6\+ Digital Product Lines: Delivered scalable platforms across Retirement Planning, Insurance \(Health/Motor\), Lending \(Credit Cards, Personal Loans\), NPS, and CRM \(Salesforce, SimpleCRM\)\. 🌟 Lead Gen & Microsite Optimization: Launched SEO microsites and campaign platforms—boosted lead volume by 15–20% across insurance and investment verticals\. 📉 Loan & Credit Card Platform: Reduced loan TAT from 5 days to under 30 minutes using pre\-approval logic, eKYC, and real\-time CIBIL integration\. 📦 CRM Implementation: Rolled out Salesforce, Freshworks, and SimpleCRM across sales, ticketing, and LMS—cut lead response time by 40% and enabled a 360° view of customer journeys\. 🛡️ Insurance B2B Portal: Built multi\-insurer quote engines and real\-time policy issuance workflows for agents—reduced issuance time by 50%\. 👵 Retirement Planning Tool: Created a simulation tool with personalized planning journeys for pre\-retirees—enabled advisors to provide data\-driven advice\. 📈 NPS Platform Launch \(NSDL & Kfintech Integration\): Developed a frictionless B2C investment portal for NPS—expanded reach across Tier 2\+ cities\. Tools & Methods: Salesforce, SimpleCRM, Freshworks, Angular, Java, REST APIs, Google Analytics, Tag Manager, Figma

Business Analyst at American Express, Feb 2014 \- Aug 2018 · 4 yrs 7 mos, Domains: Disputes Management, Process Automation, Risk & Compliance Key Achievements: 🧠 Frequent Abuser Risk Policy: Developed a detection engine to flag repeat misuse in disputes—cut chargeback losses by 25%\. 🤖 Process Automation: Led Blue Prism\-based RPA for dispute handling—reduced manual effort by 40% and improved reporting from monthly to real\-time\. 📊 Salesforce Case Management: Implemented Salesforce to streamline disputes and customer case handling—response time improved by 60%\. 🚀 Vendor Migration to Incomm \(US\): Transitioned the non\-fraud disputes process to a new vendor—trained 50\+ staff and achieved 95% proficiency post\-handover\. 🛠️ Tool Enhancement & Reporting: Proposed 8\+ tool upgrades; created dashboards, SOPs, and SLA governance models that enhanced compliance and team efficiency\. Tools & Methods: Salesforce, Blue Prism, SQL, Excel VBA, Tableau, SOP Documentation, Lean, SLA Reporting

Sr Process Executive at Infosys, Dec 2010 \- Oct 2013 · 2 yrs 11 mos, Client: Hudson Global Domains: Payroll Operations, Lean & Six Sigma Key Achievements: ✅ Green Belt Six Sigma Project: Reduced overpayment volume by identifying root causes and introducing validation checkpoints—saved significant revenue leakage\. 🧾 Payroll Accuracy Initiatives: Improved EFT reconciliation and compliance across 60K\+ employees—reduced payroll errors by 30%\. ⏱️ Special Pay Optimization \(Lean Project\): Cut delays by 40% using standardized cutoff calendars and cycle tracking\. 📈 Process Documentation & Audit: Created reusable checklists and audit\-ready SOPs—enhanced Infosys’ positioning as a compliant payroll processing partner\. Tools & Methods: Lean, Six Sigma \(DMAIC\), Payroll Systems, Excel Audits, Stakeholder Alignment

## Education

Master of Business Administration \(MBA\), Banasthali Vidyapith

Bachelor of Science \(BSc\), Mathematics and Computer Science, Banasthali Vidyapith

[View the original profile](https://tal.club/meet/nikita-maheshwari)

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