Headline

Project Manager @ Zeta | Ex-KPMG | SAFe Agile Certified

About

SAFe Agile 6.0 certified Technical Program Manager with 6+ years of experience leading cross-functional, distributed teams in payments, compliance, and digital transformation. I specialize in delivering complex technical initiatives, scaling operational workflows, and driving efficiency through automation and self-service solutions. Known for aligning technology, product, and operations, I thrive on solving challenges that improve support experiences and strengthen business outcomes. I bring a track record of ensuring operational readiness for high-visibility product launches, influencing senior stakeholders, and building frameworks that enhance collaboration and resilience. Passionate about creating innovative, user-focused solutions, I aim to bridge the gap between business goals and technical execution for driving impact where it matters most.

Location

Bengaluru

Work experience

Project Manager II at Zeta, Jun 2024 - Present · 2 yrs 2 mos, Bengaluru, •Led SDLC execution for high-scale SaaS fintech products (PayZapp, Pixel Credit Card, Credit Line on UPI), ensuring seamless delivery across planning, Agile sprint execution, UAT, and production releases for mobile and web platforms. •Owned Agile/Scrum ceremonies including sprint planning, backlog grooming, stand-ups, and retrospectives, driving consistent delivery velocity and alignment with product roadmaps. •Established delivery governance frameworks using metrics, KPIs, JIRA dashboards, and RAID logs to track delivery health, risks, and dependencies. •Drove cross-functional execution across Product, Engineering, Design, QA, and release teams, ensuring alignment on timelines, scope, and release quality. •Led release management and UAT coordination, ensuring production readiness and minimizing post-release defects and incidents. •Acted as primary client stakeholder, managing communication, governance, roadmap alignment, and proactive issue resolution.

Project Manager Specialist at KPMG Global Services (KGS), Feb 2022 - Jun 2024 · 2 yrs 5 mos, Bengaluru, •Managed end-to-end program delivery for global tax and compliance initiatives, transitioning programs from onboarding to steady-state operations. •Governed execution through structured PMO frameworks, including risk logs, issue tracking, and stakeholder reporting cadences. •Coordinated with global stakeholders, SMEs, and cross-functional teams to ensure adherence to regulatory timelines and milestones. •Proactively managed risks, dependencies, and issue resolution, ensuring continuity across multiple programs.

Senior Project Manager at L&T Financial Services, May 2019 - Feb 2022 · 2 yrs 10 mos, Mumbai, •Led PMO, digitization, and corporate function programs spanning multiple business units, acting as the primary program lead from planning to delivery. •Delivered an Android app for the microloans business, replacing legacy systems and boosting customer sourcing by 25%. •Digitized paper-based processes across departments, cutting processing time by 30% and improving operational transparency. •Managed enterprise-wide program governance, creating dashboards, risk logs, and reporting decks to improve transparency and executive decision-making. •Coordinated vendor selection, contract negotiations, and delivery oversight, ensuring projects were delivered on time and within budget.

Management Trainee at L&T Financial Services, May 2019 - Jul 2019 · 3 mos, Kolkata Area, India

Marketing Intern at Havmor Ice Cream Ltd, Apr 2018 - May 2018 · 2 mos, Ahmedabad Area, India

Software Engineer at SPEC INDIA, Jan 2015 - Jun 2016 · 1 yr 6 mos, Ahmedabad, Gujarat, India, Business Intelligence and Analytics developer.

Education

PGDM, T A Pai Management Institute, Manipal

Mathematics and Science, kendriya vidyalaya