Headline

Senior Software Analyst at Capgemini Endpoint Management Eng. |Intune |Co-Management |Compliance Policies |Application Deployment |Patch Management |Windows Server |Active Directory |MDM/MAM |Enterprise Troubleshooting

About

Intune Administrator with 3.8 years of experience, having hands-on expertise in Microsoft Intune and Endpoint Manager for device management, application deployment, and security policy enforcement. Also experienced as a Windows System Administrator, skilled in system installation, configuration, troubleshooting, patch management, and Active Directory administration.

Location

Nagpur

Work experience

Endpoint managment at Capgemini, Oct 2022 - Present · 3 yrs 9 mos, Controlled user profiles, put users in appropriate security groups, verified user access permissions, and updated directory services up to date in compliance with company policy in order to administer Active Directory on-premises. Creating and maintaining user and device groups, assigning people to necessary groups, setting up and implementing compliance and configuration policies, enrolling devices, and facilitating Active Directory connectivity for endpoint management were all part of managing Microsoft Intune. Provided technical assistance and troubleshooting for Windows operating systems, covering OS-related difficulties, network connectivity problems, and program installations. Used the ServiceNow platform extensively to handle problems, service requests, and change requests. To automate IT service procedures, workflows, business rules, and catalog objects were created and maintained. Worked with cross-functional teams to improve overall user satisfaction and guarantee prompt issue resolution. Created performance reports and kept an eye on SLA compliance to aid in ongoing service enhancement.

Education

Bachelor of Engineering - BE, Electrical, Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur

Diploma, Electrical Engineering Technologies/Technicians, government polytechnic