Niki Singh
Corporate Consultant (CDA)
New York City Metropolitan Area
13+ years of work experience
Nov 20223 yrs 8 mosPresent
New York, United States
Sep 20193 yrs 2 mosOct 2022
Bobst International Center
Manage patient cases by functioning as a liaison between the International Center and relevant departments within the hospital to facilitate efficient patient care. Respond to all inquiries from patients and their caregivers regarding but not limited to diagnostic tests, follow up appointments with clinicians, and billing statements.
Present the deposit letter to the patient and collect payment prior to services rendered. Allocate the monetary funds to appropriate accounts (physician bill v. hospital bill).
Register patients onsite and update both billing and scheduling systems with appropriate demographic and insurance information.
Counsel patients regarding the expectations of the International Center’s financial policy prior to the commencement of treatment and throughout care.
Monitor accounts closely to ensure financial clearance for services to be rendered at the hospital.
Jan 20181 yr 9 mosSep 2019
1275 York Avenue
Provide support to Bedboard Coordinators at Patient Flow Command Center (PFCC) by addressing requests for admissions, processing external hospital transfers, determining appropriate bed assignments through the utilization of multiple health electronic systems. Coordinate with Charge Nurses on inpatient units to monitor patient flow and bed status to ensure the efficiency of admissions.
Assist and monitor patients with private room requests (standard v. M19 Suites), collect payments from private pay patients, investigate inquiries from Patient Billing Department regarding room charges, and initiate refunds in Revenue Access Management (RAM) system in a timely manner.
Conceptualized, designed, and co-authored manuals for electronic bed board (TeleTracking) and Revenue Management System (RMS), outlining key components of the interface and daily actions performed by staff on each system.
Facilitate clinicians with the completion of N.Y.S death certificate and related consents. Coordinate with appropriate parties for autopsy and eye bank donation cases.
Participate in the development and delivery of training for new employees.
Jul 20152 yrs 7 mosJan 2018
Performed warm welcome and thoughtful sendoff within the Department of Radiation Oncology, managing high-volume practices serving over 50 patients daily, ensuring that patients are assisted in a timely and efficient manner. Scheduled patients’ tests, appointments, and procedures, update and maintain medical records, as well as work with Clinical Practice Supervisor to develop and implement new practices to enhance clinic productivity and optimal patient throughput.
Departmental extracurricular involvement included mentoring and training new employees, assisting Clinical Practice Supervisor in routine ad hoc data analysis to ensure compliance with departmental and hospital policies and procedures, and participated in multidisciplinary departmental patient experience working group.
Member of departmental infection control committee and assisted Clinical Practice Supervisor in conducting weekly and monthly environmental rounds to inspect and ensure ongoing departmental readiness with infection control guidelines.
Performed template maintenance by monitoring clinic schedules for +15 physicians to facilitate same day/future ad-hoc requests for the department.
Consolidated and analyzed data for online WebCore prostate surveys (GU service) and quarterly scopes list (H&N service) to ensure overall compliance for the benefit of the patient.
Feb 20141 yr 6 mosJul 2015
Rockefeller Center, NYC
Managed customer satisfaction by fulfilling clients' orders in a timely manner and responding to client inquiries
Increased brand market presence and showcase products by attending trade shows across the U.S. leading to an incremental 30+ lead for client prospects.
Organized inventory for accessibility and efficiency resulting in decreased cycle time for fulfilling an order.
Jun 20131 yr 1 moJun 2014
Designed over 15 posters and templates for the STARR Career Development Center (Baruch College) in order to facilitate a streamlined process for the advertisement of professional and social events.
Finalist for a mobile app logo competition, re-designed and created a selection of logos with elements of simplicity and modernity.
Sep 20134 mosDec 2013
130 West 23rd St.
Coordinated with various stakeholders to meet vigorous production timelines and assist with packaging and shipping of client orders
Managed quality control for various products ranging from business cards to wedding invitations ensuring all final products (100+) met company standards
Simplified future design orders by recording and organizing an archive of client orders, products, design specs, and location
Learned and developed knowledge of luxury product standards and company branding
Education
Master of Business Administration - MBA, Strategic Leadership
Penn State World Campus
20202 yrs2022
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Baruch College
20094 yrs2013
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