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NIKHITHA K

HR Associate

Hyderabad

7+ years of work experience

Amazon
Mar 20215 yrs 4 mosPresent

*Responsible to provide deep dive research and analysis for HR services Escalations. *Routinely observing the process metrics, such as Time Around Time (TAT), Sevice Level Agreements (SLA) and First Contact Resolve (FCR), acting when necessary to coach and offer feedback to the team in case of any overlooks. *Conducted refresher training, educate and mentor internal team members on tools and resources for adoption within daily work based on quality trends identified. *Concluded all daily activities/tasks and sharing data/reports namely Shrinkage report, SOS work volume and EOS completed worked volume.
Transnational Software Services PVT Ltd
May 20191 yr 10 mosFeb 2021

Hyderabad, Telangana, India

• Responsible for full life cycle of recruiting including sourcing, screening, interviewing, evaluating, presenting and closing requirements. • Candidates pipeline 48% by effectively using recruitment platforms and resources. • Resourcing through job portals ( Naukri, Shine, Monster, LinkedIn, Indeed) combined with utilizing existing candidate relationships and referrals, along with various social media sites and websites with various tools. • Responsible for IT & Non-IT Requirements. • Prepared job descriptions for various positions and developed appropriate questions for prospective candidates. • Initial screening and short listing of candidate as per job description and job specification. • Conduct first level interview (Telephonic) to check communication Skills, domain skills, interest level, availability, salary, etc. • Scheduling the candidates for an interview. • Handled requirements of various experience level (0 – 15 years). • Monitoring and Maintaining of database. • Convince the candidate to join in a particular timeline to fill the Position. • Doing Post Offer follow-up to make sure the candidate joins within given time frame. • Schedule interviews; coordinate with candidates during their client visit & for next levels of interview, till closure.

Education

Master of Business Administration - MBA, Human Resources Management and Services

Malla Reddy College of Engineering & Technology

20172 yrs2019

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Headline

HR Associate

Location

Hyderabad

Work experience

Human Resources Associate at Amazon, Mar 2021 - Present · 5 yrs 4 mos, *Responsible to provide deep dive research and analysis for HR services Escalations. *Routinely observing the process metrics, such as Time Around Time (TAT), Sevice Level Agreements (SLA) and First Contact Resolve (FCR), acting when necessary to coach and offer feedback to the team in case of any overlooks. *Conducted refresher training, educate and mentor internal team members on tools and resources for adoption within daily work based on quality trends identified. *Concluded all daily activities/tasks and sharing data/reports namely Shrinkage report, SOS work volume and EOS completed worked volume.

HR Recruiter at Transnational Software Services PVT Ltd, May 2019 - Feb 2021 · 1 yr 10 mos, Hyderabad, Telangana, India, • Responsible for full life cycle of recruiting including sourcing, screening, interviewing, evaluating, presenting and closing requirements. • Candidates pipeline 48% by effectively using recruitment platforms and resources. • Resourcing through job portals ( Naukri, Shine, Monster, LinkedIn, Indeed) combined with utilizing existing candidate relationships and referrals, along with various social media sites and websites with various tools. • Responsible for IT & Non-IT Requirements. • Prepared job descriptions for various positions and developed appropriate questions for prospective candidates. • Initial screening and short listing of candidate as per job description and job specification. • Conduct first level interview (Telephonic) to check communication Skills, domain skills, interest level, availability, salary, etc. • Scheduling the candidates for an interview. • Handled requirements of various experience level (0 – 15 years). • Monitoring and Maintaining of database. • Convince the candidate to join in a particular timeline to fill the Position. • Doing Post Offer follow-up to make sure the candidate joins within given time frame. • Schedule interviews; coordinate with candidates during their client visit & for next levels of interview, till closure.

Education

Master of Business Administration - MBA, Human Resources Management and Services, Malla Reddy College of Engineering & Technology

NIKHITHA K - Human Resources Associate in Hyderabad | Tal