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Nikhilraj Desale

Product-Focused Software Engineer | AI/GenAI Products | Discovery → Delivery | Metrics & System Thinking | APM

Pune District

2+ years of work experience

Tech Mahindra
Mar 20242 yrs 6 mosPresent

Pune, Maharashtra, India

• Contributed to a GenAI-powered conversational product serving enterprise use cases • Improved response accuracy and reduced latency through semantic similarity logic and intent-matching systems • Designed in-memory caching strategies (Redis, Apache Ignite) to optimize performance and infrastructure cost • Translated ambiguous business requirements into technical execution plans aligned with product goals • Defined success metrics and implemented feedback loops to improve AI quality continuously • Collaborated cross-functionally within Agile (Scrum) teams across engineering, product, and analytics
Delhivery
Feb 20247 mosAug 2024

Mumbai, Maharashtra, India

- Led operations team, ensuring SLA adherence & process efficiency - Analyzed performance metrics to identify bottlenecks - Coordinated with cross-functional teams to improve delivery timelines - Implemented structured reporting & KPI tracking
Delhivery
Jan 20242 mosFeb 2024

Pune, Maharashtra, India

- Assisted in operational data tracking & reporting - Supported performance monitoring initiatives - Contributed to process optimization tasks

Nikhilraj’s AI Stack

claude code
claude code
github copilot
github copilot
langchain
langchain
langgraph
langgraph
lovable
lovable
openai
openai

Education

CHANDIGARH UNIVERSITY

Master of Business Administration, Information Technology & Product Management

CHANDIGARH UNIVERSITY

20242 yrs2026
Ajeenkya D Y Patil University

Bachelor of Engineering - BE, Computer Engineering

Ajeenkya D Y Patil University

20212 yrs2023

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Headline

Product-Focused Software Engineer | AI/GenAI Products | Discovery → Delivery | Metrics & System Thinking | APM

About

I build AI-powered products at the intersection of technology, user problems, and business outcomes. Currently working as a Software Engineer at Tech Mahindra, I contribute to GenAI-driven conversational systems — improving response quality, latency, and real-world product performance through structured experimentation and metrics-driven execution. Key highlights: • Built and optimized LLM + RAG-based systems using semantic search and in-memory architectures • Improved AI response accuracy and relevance through intent matching and feedback loops • Designed scalable data strategies (Redis, Kafka, Spark) aligned with product SLAs • Partnered with product and business stakeholders to convert ambiguous requirements into shipped features Beyond execution, I actively work on product case studies across growth, retention, and monetization — applying frameworks like RICE, JTBD, NSM, and OKRs. I’m now transitioning into an Associate Product Manager / Product roles focused on AI, data, and platform products. Open to connecting with founders, PMs, and teams building intelligent systems.

Location

Pune District

AI stack

claude code

github copilot

langchain

langgraph

lovable

openai

Work experience

Software Engineer at Tech Mahindra, Mar 2024 - Present · 2 yrs 6 mos, Pune, Maharashtra, India, • Contributed to a GenAI-powered conversational product serving enterprise use cases • Improved response accuracy and reduced latency through semantic similarity logic and intent-matching systems • Designed in-memory caching strategies (Redis, Apache Ignite) to optimize performance and infrastructure cost • Translated ambiguous business requirements into technical execution plans aligned with product goals • Defined success metrics and implemented feedback loops to improve AI quality continuously • Collaborated cross-functionally within Agile (Scrum) teams across engineering, product, and analytics

Team Lead at Delhivery, Feb 2024 - Aug 2024 · 7 mos, Mumbai, Maharashtra, India, - Led operations team, ensuring SLA adherence & process efficiency - Analyzed performance metrics to identify bottlenecks - Coordinated with cross-functional teams to improve delivery timelines - Implemented structured reporting & KPI tracking

Trainee at Delhivery, Jan 2024 - Feb 2024 · 2 mos, Pune, Maharashtra, India, - Assisted in operational data tracking & reporting - Supported performance monitoring initiatives - Contributed to process optimization tasks

Education

Master of Business Administration, Information Technology & Product Management, CHANDIGARH UNIVERSITY

Bachelor of Engineering - BE, Computer Engineering, Ajeenkya D Y Patil University