Headline

AVP-Senior Technical Product | Ex-Product Manager | MOSIP Professional

About

AVP, Product Management @ JPMorgan Chase | Using AI to Re-engineer Banking Operations for Speed & Scale I use AI to make banking run faster behind the scenes — building self-service platforms and workflow systems that cut manual effort by 60–70% and speed up how quickly customers can get from application to account being opened. At JPMorgan Chase, I lead AI-driven initiatives that streamline backend release cycles and reduce operational friction. I built a centralized, self-service testing platform that generates standardized evidence for any service-owning team — no manual back-and-forth required — cutting testing effort by 60–70%. I also manage the aggregation platform that resolves and routes pended workflows in the account opening process, directly improving turnaround time for customers, even though my work sits upstream of what they see. Before JPMorgan Chase, as Senior Manager – Business Analysis at Kotak Mahindra Bank, I owned product behavior definition and quality sign-off for connected and neo-banking platforms — managing agile delivery, the Azure board, sprint planning, and stakeholder demos. A bit more about my journey: 10+ years across retail, identity, and banking — including as a Business Analyst on MOSIP, a global digital identity project. Speaker at Blockchain Summit 2019 on blockchain architecture and use cases. MBA, Alliance University. Certified in BPMN and Tableau Desktop. Where I add value: AI-driven process automation • Self-service platform design • Test automation & QA • Workflow orchestration • Agile delivery • Stakeholder management • Third-party integrations • Prototyping & wireframing Always keen to connect with people building smarter, faster, more human-centered banking systems.

Location

Bengaluru

Work experience

Senior Technical Product- AVP at JPMorganChase, Dec 2024 - Present · 1 yr 10 mos, Bengaluru, Senior Technical Product Manager (AVP) at JPMorgan Chase, driving AI-led efficiency across backend banking operations. I focus on applying AI and automation to streamline release processes, reduce manual effort, and improve turnaround time across critical banking workflows. I built a centralized, self-service testing platform that generates standardized test evidence, enabling service-owning teams across the organization to validate changes independently — reducing manual testing effort by 60–70%. I also own the aggregation platform that resolves and routes pended workflows in the account opening process, directly improving processing speed and reliability for downstream customer experience. While my work sits upstream of the customer-facing product, it powers faster, more reliable outcomes at scale — bridging technical execution with product strategy in agile, cross-functional environments. Core focus areas: AI-driven process automation, self-service platform design, workflow orchestration, test automation, agile delivery, and stakeholder management across engineering and business teams.

Senior Product Manager at Kotak Mahindra Bank, Nov 2021 - Dec 2024 · 3 yrs 2 mos, Bengaluru, Senior Manager – Business Analysis, owning product behavior definition and quality sign-off for Connected and Neo-Banking solutions. I work across the full product lifecycle — from sprint planning and Azure Board management to feature release — ensuring every release meets functional and quality standards before it reaches customers. My scope spans digital banking and payments, including third-party integrations for payment systems and CMS Payments, ensuring seamless interoperability between internal platforms and external partners. I also lead product demos for prospective partners, translating technical capability into business value and helping drive new partnership opportunities. I work within agile frameworks, balancing hands-on delivery ownership with stakeholder communication — bridging engineering execution and business requirements to ship reliable, partner-ready banking products. Core focus areas: Product quality & sign-off, digital banking & payments, third-party/API integrations, agile delivery (Azure Board & sprint planning), partner demos & stakeholder management.

Business Analyst at Technoforte Software Pvt. Ltd., Jun 2019 - Oct 2021 · 2 yrs 5 mos, Bengaluru Area, India, Senior Business Analyst at Technoforte, and one of the core team members on MOSIP — an open-source foundational identity platform used to build national ID systems for governments worldwide. I owned release sign-offs, identity device certifications, and platform quality sign-off, ensuring the platform met rigorous standards before deployment at national scale. I led hands-on implementation of MOSIP across four countries — Morocco, Sri Lanka, the Philippines, and Guinea — working directly with government stakeholders to deploy foundational identity systems that now serve as critical infrastructure for millions of citizens. Beyond delivery, I drove business growth by leading project procurement for Technoforte — identifying and bidding on tenders in the identity domain, and building consortium partnerships with NSDL and EY to strengthen proposal competitiveness and win new business in the global identity space. Core focus areas: Foundational identity systems, platform & device sign-off, global implementation & stakeholder management, consortium building, tender procurement & business development.

Operations Intern at MyPetrolPump, Jun 2018 - Aug 2018 · 3 mos, Bengaluru Area, India, - Handled the operational part for the complete delivery system (Route optimisation, Express delivery, Scheduling) - Collection of the payments and customer handling (Since we were small team, nothing was integrated) - Made sales about the product to new customers (like apartments, construction sites) and bringing in business

Placement and Admission Coordinator at Alliance University, Jan 2018 - Mar 2019 · 1 yr 3 mos, Bengaluru Area, India, I assist with the placement process in the university.

Application development analyst at Accenture, Apr 2015 - Jul 2017 · 2 y 3 mo, Mumbai, Worked as developer in ETL domain for loblaws retail chain

Education

Master of Business Administration - MBA, Business Administration, Management and Operations, Alliance University

Bachelor of Technology - BTech, Electronics and Instrumentation Engineering, Siksha 'O'​ Anusandhan University

Public links

github: https://github.com/nikhileshkumar