Nikhilesh Kumar profile photo 1 on Tal

Nikhilesh Kumar

HR Associate

Bengaluru

2+ years of work experience

Tata Consultancy Services
Jan 20251 yr 6 mosPresent

Bengaluru

Managed end-to-end employee lifecycle data (hire-to-retire) for 25,000+ employees across a Big 4 client, ensuring high data accuracy and integrity. Executed 50–80+ HR transactions weekly, including promotions, job changes, location transfers, and compensation revisions with 100% SLA adherence. Resolved 30–40+ HR service requests per week through ServiceNow within defined SLAs while maintaining high customer satisfaction. Performed bulk data uploads of 1,000+ employee records using Workday EIB for organizational and workforce changes. Collaborated with HR Business Partners and People Consultants to implement workforce changes aligned with business priorities and organizational goals. Identified trends in employee data, including promotions, transfers, and compensation changes, to support HR insights and reporting. Analyzed workforce data using Microsoft Excel (Pivot Tables, XLOOKUP) to support reporting and operational decision-making. Handled high-volume HR operations requests under tight deadlines with strong attention to detail, ownership, and process accuracy.
Tata Consultancy Services
Jan 20251 yr 6 mosPresent

Managing end-to-end employee lifecycle data (hire-to-retire) for 25000+ employees across PwC UK, ensuring high data accuracy and integrity. Executing 50-80+ HR transactions weekly, including promotions, job changes, and compensation updates with 100% SLA adherence, location changes, and compensation revisions. Resolving 30-40+ HR service requests per week via ServiceNow within defined SLAs. Handling bulk data uploads (1,000+ records) using Workday EIB for organizational and workforce changes. Collaborate with HR Business Partners and People Consultants at PwC UK to implement workforce changes aligned with business priorities. Identifying trends in employee data (promotions, transfers, compensation changes) to support HR insights and reporting. Analyze workforce data using Excel (Pivot Tables, XLOOKUP) to support reporting and operational decision-making. Handle high-volume requests under tight deadlines, demonstrating strong attention to detail and ownership.
Tech Mahindra
May 20247 mosNov 2024

Bengaluru, Karnataka, India

Working as a Customer Support Executive involves actively engaging with customers to resolve their Queries. I have maintained a High % Conversion rate of 77% among all the advisors over the past three months in all areas. I use tools like Genesys and Salesforce to manage the data and keep track of open and closed cases.
Tech Mahindra
May 20247 mosNov 2024

Managed and analyzed customer interaction data using CRM tools (Genesys, Salesforce) to track performance metrics. Generated reports on SLAs, conversion rates, and operational performance, supporting team decision-making. Achieved top 7% performance ranking, consistently exceeding targets. Collaborated with cross-functional teams to resolve customer issues efficiently.
Valuestream Business Solutions Pvt ltd
Sep 20238 mosApr 2024

Bengaluru, Karnataka, India

Valuestream Business Solutions Pvt ltd
Sep 20238 mosApr 2024

Monitored and analyzed customer payment and renewal data to improve collection efficiency. Maintained 98% quality score, ensuring adherence to SLAs and KPIs. Utilized CRM tools to track customer engagement and performance trends.

Education

Jawaharlal Nehru Technological University, Kakinada

Bachelor of Technology - BTech, Electronic and Communication Engineering

Jawaharlal Nehru Technological University, Kakinada

20194 yrs2023
National Institute of Technology, Andhra Pradesh

Bachelor of Technology, Electrical, Electronics and Communications Engineering

National Institute of Technology, Andhra Pradesh

Join Nikhilesh and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Nikhilesh Kumar on Tal

Headline

HR Associate

About

.

Location

Bengaluru

Work experience

Human Resources Associate at Tata Consultancy Services, Jan 2025 - Present · 1 yr 6 mos, Bengaluru, Managed end-to-end employee lifecycle data (hire-to-retire) for 25,000+ employees across a Big 4 client, ensuring high data accuracy and integrity. Executed 50–80+ HR transactions weekly, including promotions, job changes, location transfers, and compensation revisions with 100% SLA adherence. Resolved 30–40+ HR service requests per week through ServiceNow within defined SLAs while maintaining high customer satisfaction. Performed bulk data uploads of 1,000+ employee records using Workday EIB for organizational and workforce changes. Collaborated with HR Business Partners and People Consultants to implement workforce changes aligned with business priorities and organizational goals. Identified trends in employee data, including promotions, transfers, and compensation changes, to support HR insights and reporting. Analyzed workforce data using Microsoft Excel (Pivot Tables, XLOOKUP) to support reporting and operational decision-making. Handled high-volume HR operations requests under tight deadlines with strong attention to detail, ownership, and process accuracy.

Human Resources Administrator at Tata Consultancy Services, Jan 2025 - Present · 1 yr 6 mos, Managing end-to-end employee lifecycle data (hire-to-retire) for 25000+ employees across PwC UK, ensuring high data accuracy and integrity. Executing 50-80+ HR transactions weekly, including promotions, job changes, and compensation updates with 100% SLA adherence, location changes, and compensation revisions. Resolving 30-40+ HR service requests per week via ServiceNow within defined SLAs. Handling bulk data uploads (1,000+ records) using Workday EIB for organizational and workforce changes. Collaborate with HR Business Partners and People Consultants at PwC UK to implement workforce changes aligned with business priorities. Identifying trends in employee data (promotions, transfers, compensation changes) to support HR insights and reporting. Analyze workforce data using Excel (Pivot Tables, XLOOKUP) to support reporting and operational decision-making. Handle high-volume requests under tight deadlines, demonstrating strong attention to detail and ownership.

Process Associate at Tech Mahindra, May 2024 - Nov 2024 · 7 mos, Bengaluru, Karnataka, India, Working as a Customer Support Executive involves actively engaging with customers to resolve their Queries. I have maintained a High % Conversion rate of 77% among all the advisors over the past three months in all areas. I use tools like Genesys and Salesforce to manage the data and keep track of open and closed cases.

Customer Support Executive at Tech Mahindra, May 2024 - Nov 2024 · 7 mos, Managed and analyzed customer interaction data using CRM tools (Genesys, Salesforce) to track performance metrics. Generated reports on SLAs, conversion rates, and operational performance, supporting team decision-making. Achieved top 7% performance ranking, consistently exceeding targets. Collaborated with cross-functional teams to resolve customer issues efficiently.

Customer Service Associate at Valuestream Business Solutions Pvt ltd, Sep 2023 - Apr 2024 · 8 mos, Bengaluru, Karnataka, India

Customer Support Executive at Valuestream Business Solutions Pvt ltd, Sep 2023 - Apr 2024 · 8 mos, Monitored and analyzed customer payment and renewal data to improve collection efficiency. Maintained 98% quality score, ensuring adherence to SLAs and KPIs. Utilized CRM tools to track customer engagement and performance trends.

Education

Bachelor of Technology - BTech, Electronic and Communication Engineering, Jawaharlal Nehru Technological University, Kakinada

Bachelor of Technology, Electrical, Electronics and Communications Engineering, National Institute of Technology, Andhra Pradesh