Nikhil Yadav profile photo 1 on Tal

Nikhil Yadav

Process analyst at WM

Gurgaon

7+ years of work experience

WM
Apr 20251 yr 3 mosPresent

India

iEnergizer
May 20231 yr 10 mosFeb 2025

Gurugram, Haryana, India

Worked for Zara UK&IE market
iEnergizer
May 20231 yr 10 mosFeb 2025

India

Maintained Zara's brand value while resolving after-sales highly escalated issues. Handled sensitive and escalated cases within defined TAT (48 hours), ensuring zero SLA breaches.
Lenskart.com
Apr 20221 yr 2 mosMay 2023

Gurugram, Haryana, India

Lenskart.com
Apr 20221 yr 2 mosMay 2023

Gurugram

AimFit Fitness Studios
Mar 20202 yrs 1 moMar 2022

Gurgaon, Haryana, India

Anytime Fitness
Dec 20181 yr 4 mosMar 2020

Gurgaon, Haryana, India

Education

Kalinga University, Raipur

Bachelor of Arts - BA

Kalinga University, Raipur

20163 yrs2019

arts

avps sen sec school

20141 yr2015

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Headline

Process analyst at WM

Location

Gurgaon

Work experience

Analyst at WM, Apr 2025 - Present · 1 yr 3 mos, India

Customer Service Representative at iEnergizer, May 2023 - Feb 2025 · 1 yr 10 mos, Gurugram, Haryana, India, Worked for Zara UK&IE market

Customer Service Representative at iEnergizer, May 2023 - Feb 2025 · 1 yr 10 mos, India, Maintained Zara's brand value while resolving after-sales highly escalated issues. Handled sensitive and escalated cases within defined TAT (48 hours), ensuring zero SLA breaches.

Customer Service Representative at Lenskart.com, Apr 2022 - May 2023 · 1 yr 2 mos, Gurugram, Haryana, India

Fashion Consultant at Lenskart.com, Apr 2022 - May 2023 · 1 yr 2 mos, Gurugram

Sales Manager at AimFit Fitness Studios, Mar 2020 - Mar 2022 · 2 yrs 1 mo, Gurgaon, Haryana, India

Sales Manager at Anytime Fitness, Dec 2018 - Mar 2020 · 1 yr 4 mos, Gurgaon, Haryana, India

Education

Bachelor of Arts - BA, Kalinga University, Raipur

arts, avps sen sec school

Nikhil Yadav - Analyst in Gurgaon | Tal