Nikhil Chopda
PwC AC | TAPMI’24 | Ex- Accenture
Bengaluru
4+ years of work experience
Aug 20241 yr 10 mosPresent
Bengaluru, Karnataka, India
Apr 20233 mosJun 2023
Mumbai, Maharashtra, India
Dec 202011 mosOct 2021
Pune Division, Maharashtra, India
1. Spot major incidents using virtual desktop dashboards and tools.
2. Analyze the major incidents basis on client business impact.
3.Perform technical operations to validate major business impact and engaging appropriate action team.
4.Analysing incidents to take proactive preventive measures.
5.Doing root cause analysis to implement ideas to achieve 100% catch rate, hit rate for major business impact incidents.
6.Share knowledge by writing SOP for team members.
7. Leading shift by taking appropriate decisions and guiding team members to handle major incidents.
Aug 20191 yr 5 mosDec 2020
Pune Division, Maharashtra, India
1. Spot major incidents using virtual desktop dashboards and tools.
2. Analyze the major incidents basis on client business impact.
3.Perform technical operations to validate major business impact and engaging appropriate action team.
4.Analysing incidents to take proactive preventive measures.
5.Doing root cause analysis to implement ideas to achieve 100% catch rate, hit rate for major business impact incidents.
6.Share knowledge by writing SOP for team members.
7. Leading shift by taking appropriate decisions and guiding team members to handle major incidents.
Education
Master of Business Administration - MBA
T A Pai Management Institute, Manipal
20222 yrs2024
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
Shri ramdeobaba college of engineering and management
20154 yrs2019
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