Nikhil Joshi profile photo 1 on Tal

Nikhil Joshi

Business Analyst driving operational efficiency and strategic business opportunities.

New Delhi

4+ years of work experience

Eternity Logistics
Mar 20265 mosPresent

On-site

As a Business Analyst specializing in Global Supply Chain Solutions at Eternity Solutions LLC, I operate at the intersection of data analysis, market intelligence, and supply chain execution. My core focus is identifying strategic business opportunities, optimizing transportation spend, and driving operational efficiency for both the company and our clients across the US and Canada. I translate complex market dynamics and real-time operational data into actionable logistics solutions, delivering measurable fiscal optimization without compromising stringent service-level agreements (SLAs) across intermodal networks and multi-state OTR modes. Core Responsibilities & Expertise: 1) Business Analytics & Market Intelligence: Continuous evaluation of market trends, lane pricing, and capacity fluctuations to identify new business opportunities and protect profit margins. 2) Client & Vendor Negotiations: Managing high-stakes rate negotiations with both shippers and carriers, ensuring cost-efficient pricing strategies and sustainable freight margins. 3) Risk Mitigation & Vendor Vetting: Spearheading rigorous carrier compliance and vetting processes to ensure the highest standards of safety, insurance, and service reliability. 4) Key Account Management & CRM: Maintaining robust, long-term relationships with enterprise Clients, tracking performance KPIs, and utilizing CRM data to streamline communications. 5) Cross-Functional Team Coordination: Bridging the gap between sales, operations, and backend tracking teams to ensure seamless dispatch execution, dispute resolution, and operational alignment. 6) Sales & Backend Optimization: Supporting front-end business development through data-driven RFPs/bids while managing backend administrative workflows to ensure billing accuracy and performance tracking.
Pradel Logistics
May 202511 mosMar 2026

Gurugram

As an Operational Analyst specializing in multi-modal supply chain solutions across the United States and Canadian markets, I focused on maximizing network efficiency, driving process automation, and ensuring seamless execution within complex transportation frameworks. I served as a critical operational link, transforming market data into actionable strategies to streamline workflows, reduce administrative friction, and optimize asset utilization. Key Contributions & Functional Expertise: 1) Process Engineering & Workflow Optimization: Audited and refined backend operational workflows, implementing systemic improvements that enhanced dispatch accuracy and reduced transit cycle times. 2) Logistics Performance Analytics: Monitored and analyzed operational KPIs, including on-time performance (OTP), carrier tender-acceptance rates, and dwell times, to ensure strict adherence to corporate service level agreements (SLAs). 3) Commercial Negotiations & Capacity Procurement: Managed strategic rate negotiations with capacity partners, successfully balancing spot-market volatility with target pricing structures to safeguard profits. 4) Carrier Compliance & Vendor Vetting: Enforced rigorous risk-management and compliance protocols, thoroughly vetting asset-based partners to mitigate operational risk and guarantee cargo security. 5) Account Coordination & Problem Resolution: Collaborated closely with key accounts to provide end-to-end supply chain visibility, proactively managing exceptions, cross-border customs logistics, and transit disruption
Valeur Fabtex Pvt. Ltd.
Jul 20249 mosMar 2025

New Delhi

Directed data aggregation and performance tracking workflows for large-scale, multi-state public sector EdTech and Corporate Social Responsibility (CSR) initiatives. Focused on converting multi-project data into centralized business intelligence, leading internal compliance audits, and presenting strategic execution models to high-level stakeholders. Key Contributions & Functional Expertise: 1) Cross-Project Data & Dashboard Architecture: Synthesized complex data from multiple concurrent projects of varying operational profiles, designing and maintaining different dashboards to track real-time performance metrics. 2) Executive Stakeholder Management: Translated operational data and dashboard analytics into actionable insights, presenting performance trends and KPIs directly to corporate and government stakeholders to guide decision-making. 3) Hybrid Project Supervision (Physical & Digital): Spearheaded operational oversight through a blend of digital tracking metrics and on-site physical supervision, ensuring multi-state project milestones were met with high precision. 4) Internal Audit & Process Quality Control: Established internal audit frameworks and continuous data-checking protocols to mitigate risks, protect data integrity, and guarantee 100% compliance with strict regulatory mandates. 5) Cross-Functional Team Leadership: Orchestrated daily operations and resource allocation across internal departments, standardizing SOPs to enhance team efficiency and accelerate deliverables. 6) Talent Onboarding & Knowledge Transfer: Conducted corporate training sessions for new personnel, aligning teams with operational compliance standards, dashboard structures, and data workflows.
BT Group
Jul 20221 yr 4 mosOct 2023

Gurugram

Managed international account communication and operational support within global telecom processes. Focused on resolving service issues, tracking customer data, and analyzing feedback to drive continuous process improvements. Key Responsibilities: International Client Support: Delivered high-quality customer service for global telecom processes via multiple channels. Issue Diagnostics & Resolution: Diagnosed and resolved complex telecom-related issues, managing escalation workflows and scheduling callbacks to ensure complete resolution. Operational Reporting: Generated detailed analytical reports tracking recurring service issues, sharing key insights during weekly client-partner meetings. CRM Data Management: Utilized enterprise CRM software to monitor customer interactions, maintain tracking visibility, and execute follow-up actions effectively. Quality Assurance Records: Maintained precise documentation of customer feedback and performance data to identify areas for service and workflow optimization.
Webhelp
Jul 20211 yr 1 moJul 2022

Gurugram

Managed client interactions and operational support to drive account retention and brand loyalty. Focused on resolving corporate inquiries, maintaining data tracking accuracy via CRM platforms, and evaluating consumer risk metrics to guide decision-making. Key Responsibilities: Inquiry Resolution & Retention: Addressed and resolved comprehensive inquiries and issues, maintaining a strong focus on client satisfaction and high retention rates. Strategic Communication: Utilized targeted communication and problem-solving methodologies to elevate the Client experience and reinforce brand loyalty. CRM Engagement: Executed client support workflows and managed relationship pipelines utilizing centralized CRM software and strategic communication tools. Information Analysis: Analyzed operational data and case details to formulate and provide effective solutions for complex customer issues. Data Documentation: Maintained precise, detailed records of all customer interactions and historical data within the CRM software for future organizational reference. Risk Assessment & Credit Evaluation: Evaluated customer credit data to systematically assess financial risk levels and formulate appropriate approval recommendations.

Education

Delhi University

Bachelor's Degree, Business/Commerce, General

Delhi University

20173 yrs2020
Manipal University Jaipur

Master of Business Administration, Operations Management and Supervision

Manipal University Jaipur

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Headline

Business Analyst driving operational efficiency and strategic business opportunities.

About

As a Business Analyst at Eternity Logistics, I focus on global supply chain solutions by leveraging business analytics and market intelligence. My responsibilities include identifying strategic opportunities, optimizing transportation spend, and ensuring operational efficiency across intermodal and multi-state OTR networks. I translate complex market dynamics and data into actionable logistics strategies while maintaining a strong commitment to service-level agreements. With a Bachelor's degree in Business from Delhi University and an MBA in Operations Management from Manipal University Jaipur, I bring academic rigor to my professional role. My certifications in SQL and Microsoft Excel complement my expertise in project planning, corporate communications, and client acquisitions. My goal is to foster innovation and strategic growth in the logistics and supply chain sector through data-driven insights and process optimization.

Location

New Delhi

Work experience

Business Analyst at Eternity Logistics, Mar 2026 - Present · 5 mos, On-site, As a Business Analyst specializing in Global Supply Chain Solutions at Eternity Solutions LLC, I operate at the intersection of data analysis, market intelligence, and supply chain execution. My core focus is identifying strategic business opportunities, optimizing transportation spend, and driving operational efficiency for both the company and our clients across the US and Canada. I translate complex market dynamics and real-time operational data into actionable logistics solutions, delivering measurable fiscal optimization without compromising stringent service-level agreements (SLAs) across intermodal networks and multi-state OTR modes. Core Responsibilities & Expertise: 1) Business Analytics & Market Intelligence: Continuous evaluation of market trends, lane pricing, and capacity fluctuations to identify new business opportunities and protect profit margins. 2) Client & Vendor Negotiations: Managing high-stakes rate negotiations with both shippers and carriers, ensuring cost-efficient pricing strategies and sustainable freight margins. 3) Risk Mitigation & Vendor Vetting: Spearheading rigorous carrier compliance and vetting processes to ensure the highest standards of safety, insurance, and service reliability. 4) Key Account Management & CRM: Maintaining robust, long-term relationships with enterprise Clients, tracking performance KPIs, and utilizing CRM data to streamline communications. 5) Cross-Functional Team Coordination: Bridging the gap between sales, operations, and backend tracking teams to ensure seamless dispatch execution, dispute resolution, and operational alignment. 6) Sales & Backend Optimization: Supporting front-end business development through data-driven RFPs/bids while managing backend administrative workflows to ensure billing accuracy and performance tracking.

Operations Analyst at Pradel Logistics, May 2025 - Mar 2026 · 11 mos, Gurugram, As an Operational Analyst specializing in multi-modal supply chain solutions across the United States and Canadian markets, I focused on maximizing network efficiency, driving process automation, and ensuring seamless execution within complex transportation frameworks. I served as a critical operational link, transforming market data into actionable strategies to streamline workflows, reduce administrative friction, and optimize asset utilization. Key Contributions & Functional Expertise: 1) Process Engineering & Workflow Optimization: Audited and refined backend operational workflows, implementing systemic improvements that enhanced dispatch accuracy and reduced transit cycle times. 2) Logistics Performance Analytics: Monitored and analyzed operational KPIs, including on-time performance (OTP), carrier tender-acceptance rates, and dwell times, to ensure strict adherence to corporate service level agreements (SLAs). 3) Commercial Negotiations & Capacity Procurement: Managed strategic rate negotiations with capacity partners, successfully balancing spot-market volatility with target pricing structures to safeguard profits. 4) Carrier Compliance & Vendor Vetting: Enforced rigorous risk-management and compliance protocols, thoroughly vetting asset-based partners to mitigate operational risk and guarantee cargo security. 5) Account Coordination & Problem Resolution: Collaborated closely with key accounts to provide end-to-end supply chain visibility, proactively managing exceptions, cross-border customs logistics, and transit disruption

Data Analyst at Valeur Fabtex Pvt. Ltd., Jul 2024 - Mar 2025 · 9 mos, New Delhi, Directed data aggregation and performance tracking workflows for large-scale, multi-state public sector EdTech and Corporate Social Responsibility (CSR) initiatives. Focused on converting multi-project data into centralized business intelligence, leading internal compliance audits, and presenting strategic execution models to high-level stakeholders. Key Contributions & Functional Expertise: 1) Cross-Project Data & Dashboard Architecture: Synthesized complex data from multiple concurrent projects of varying operational profiles, designing and maintaining different dashboards to track real-time performance metrics. 2) Executive Stakeholder Management: Translated operational data and dashboard analytics into actionable insights, presenting performance trends and KPIs directly to corporate and government stakeholders to guide decision-making. 3) Hybrid Project Supervision (Physical & Digital): Spearheaded operational oversight through a blend of digital tracking metrics and on-site physical supervision, ensuring multi-state project milestones were met with high precision. 4) Internal Audit & Process Quality Control: Established internal audit frameworks and continuous data-checking protocols to mitigate risks, protect data integrity, and guarantee 100% compliance with strict regulatory mandates. 5) Cross-Functional Team Leadership: Orchestrated daily operations and resource allocation across internal departments, standardizing SOPs to enhance team efficiency and accelerate deliverables. 6) Talent Onboarding & Knowledge Transfer: Conducted corporate training sessions for new personnel, aligning teams with operational compliance standards, dashboard structures, and data workflows.

Customer Service Support Advisor at BT Group, Jul 2022 - Oct 2023 · 1 yr 4 mos, Gurugram, Managed international account communication and operational support within global telecom processes. Focused on resolving service issues, tracking customer data, and analyzing feedback to drive continuous process improvements. Key Responsibilities: International Client Support: Delivered high-quality customer service for global telecom processes via multiple channels. Issue Diagnostics & Resolution: Diagnosed and resolved complex telecom-related issues, managing escalation workflows and scheduling callbacks to ensure complete resolution. Operational Reporting: Generated detailed analytical reports tracking recurring service issues, sharing key insights during weekly client-partner meetings. CRM Data Management: Utilized enterprise CRM software to monitor customer interactions, maintain tracking visibility, and execute follow-up actions effectively. Quality Assurance Records: Maintained precise documentation of customer feedback and performance data to identify areas for service and workflow optimization.

Contact Centre Associate at Webhelp, Jul 2021 - Jul 2022 · 1 yr 1 mo, Gurugram, Managed client interactions and operational support to drive account retention and brand loyalty. Focused on resolving corporate inquiries, maintaining data tracking accuracy via CRM platforms, and evaluating consumer risk metrics to guide decision-making. Key Responsibilities: Inquiry Resolution & Retention: Addressed and resolved comprehensive inquiries and issues, maintaining a strong focus on client satisfaction and high retention rates. Strategic Communication: Utilized targeted communication and problem-solving methodologies to elevate the Client experience and reinforce brand loyalty. CRM Engagement: Executed client support workflows and managed relationship pipelines utilizing centralized CRM software and strategic communication tools. Information Analysis: Analyzed operational data and case details to formulate and provide effective solutions for complex customer issues. Data Documentation: Maintained precise, detailed records of all customer interactions and historical data within the CRM software for future organizational reference. Risk Assessment & Credit Evaluation: Evaluated customer credit data to systematically assess financial risk levels and formulate appropriate approval recommendations.

Education

Bachelor's Degree, Business/Commerce, General, Delhi University

Master of Business Administration, Operations Management and Supervision, Manipal University Jaipur