Nikhil Banawalikar profile photo 1 on Tal

Nikhil Banawalikar

Business Systems Analyst | Enterprise Applications | Commercial Insurance | Requirements & Process Analysis | Duck Creek | Salesforce

Pimpri Chinchwad

9+ years of work experience

Coforge
Jan 20242 yrs 8 mosPresent

Pune District

Commercial Insurance (P&C) | Duck Creek | Unity | OnBase | Excel • Validated policy workflows, business data, and transactions against established business rules and client requirements. • Collaborated with processors and client stakeholders to investigate discrepancies, resolve audit findings, and improve workflow accuracy. • Performed root cause analysis on recurring workflow and data issues and supported process improvements. • Authored business-friendly SOPs and process documentation to support evolving business requirements and operational consistency. • Prepared KPI and operational reports for process monitoring and continuous improvement. • Facilitated knowledge transfer across enterprise platforms and business processes. • Selected as the sole Quality Analyst for a pilot engagement supporting underwriting operations, with responsibility for governance, documentation, stakeholder coordination, and knowledge transfer.
Career Break
Jan 20231 yrDec 2023

Karwar, Karnataka

I was supporting my family for the Family Business
Cognizant
Apr 20211 yr 9 mosDec 2022

Pune District

Enterprise CRM | Salesforce CRM | Workflow Rules | Process Builder | Data Loader | Reports & Dashboards • Supported Salesforce CRM administration through user provisioning, profiles, permission sets, security settings, and approved administrative configurations. • Configured Workflow Rules, Process Builder, Validation Rules, Assignment Rules, and Auto-Response Rules to support business process automation. • Developed and customized standard and custom objects, page layouts, record types, field-level security, and object relationships to meet business requirements. • Created reports, dashboards, and custom report types while performing data management using Data Loader and Import Wizard. • Deployed approved changes from Sandbox to Production using Change Sets and provided end-user support through WebEx sessions.
Gallagher
Jan 20183 yrs 4 mosApr 2021

Pune District

Commercial Insurance (P&C) — Multi-Carrier Environment | Duck Creek | ImageRight | Carrier Applications | Excel • Supported enterprise policy administration workflows across new business, renewals, and endorsements. • Validated policy information and documentation against established business and underwriting rules across carrier-specific applications. • Performed coverage, premium, risk, and documentation validation across multi-carrier requirements. • Identified incomplete or non-compliant submissions and returned them for correction, improving workflow accuracy and processing efficiency. • Implemented an Excel-based AHT tracker to monitor processing effort and support process improvement initiatives. • Served as a functional process resource for carrier-specific business rule interpretation and workflow guidance.
Aug 20161 yr 2 mosSep 2017

Pune District

• Managed day-to-day sales administration and supported the company's internal business systems and operational activities. • Maintained sales-related information and records to support day-to-day business operations. • Supported sales activities and coordinated administrative tasks across the startup's operations. • Worked with internal systems and business information to ensure accurate and timely processing of sales activities.

Nikhil’s AI Stack

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ChatGPT
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Nikhil Banawalikar on Tal

Headline

Business Systems Analyst | Enterprise Applications | Commercial Insurance | Requirements & Process Analysis | Duck Creek | Salesforce

About

Business Systems professional with 7.7+ years of experience across commercial insurance, enterprise applications, Salesforce CRM administration, quality assurance, and business process improvement. Experienced in multi-carrier P&C insurance workflows, business rule validation, requirements analysis, process and workflow analysis, stakeholder collaboration, functional documentation, root cause analysis, and quality governance. Completed practical Business Systems Analysis training through the InsureConnect project, covering discovery, process mapping, BRD, FRD, user stories, acceptance criteria, API integration, UAT, defect management, and Agile/Scrum practices using Jira. I have also designed ConTree, an independent workflow-driven product initiative, applying requirements analysis, business rules, workflow design, role-based access, database planning, and REST API interactions. Core areas: Business Analysis | Requirements Analysis | Process Mapping | BRD | FRD | User Stories | Acceptance Criteria | UAT | Defect Management | API Integration | SQL | Enterprise Applications | Commercial Insurance Enterprise platforms: Duck Creek | Salesforce CRM | OnBase | Unity | ImageRight | Citrix Additional learning: REST APIs & JSON | Retrieval-Augmented Generation (RAG) Fundamentals | Python Fundamentals

Location

Pimpri Chinchwad

AI stack

opencode

windsurf

claudecode

ChatGPT

Work experience

Senior Quality Analyst at Coforge, Jan 2024 - Present · 2 yrs 8 mos, Pune District, Commercial Insurance (P&C) | Duck Creek | Unity | OnBase | Excel • Validated policy workflows, business data, and transactions against established business rules and client requirements. • Collaborated with processors and client stakeholders to investigate discrepancies, resolve audit findings, and improve workflow accuracy. • Performed root cause analysis on recurring workflow and data issues and supported process improvements. • Authored business-friendly SOPs and process documentation to support evolving business requirements and operational consistency. • Prepared KPI and operational reports for process monitoring and continuous improvement. • Facilitated knowledge transfer across enterprise platforms and business processes. • Selected as the sole Quality Analyst for a pilot engagement supporting underwriting operations, with responsibility for governance, documentation, stakeholder coordination, and knowledge transfer.

Voluntary work at Career Break, Jan 2023 - Dec 2023 · 1 yr, Karwar, Karnataka, I was supporting my family for the Family Business

Senior Process Executive – Salesforce Administration | Cognizant at Cognizant, Apr 2021 - Dec 2022 · 1 yr 9 mos, Pune District, Enterprise CRM | Salesforce CRM | Workflow Rules | Process Builder | Data Loader | Reports & Dashboards • Supported Salesforce CRM administration through user provisioning, profiles, permission sets, security settings, and approved administrative configurations. • Configured Workflow Rules, Process Builder, Validation Rules, Assignment Rules, and Auto-Response Rules to support business process automation. • Developed and customized standard and custom objects, page layouts, record types, field-level security, and object relationships to meet business requirements. • Created reports, dashboards, and custom report types while performing data management using Data Loader and Import Wizard. • Deployed approved changes from Sandbox to Production using Change Sets and provided end-user support through WebEx sessions.

Process Analyst at Gallagher, Jan 2018 - Apr 2021 · 3 yrs 4 mos, Pune District, Commercial Insurance (P&C) — Multi-Carrier Environment | Duck Creek | ImageRight | Carrier Applications | Excel • Supported enterprise policy administration workflows across new business, renewals, and endorsements. • Validated policy information and documentation against established business and underwriting rules across carrier-specific applications. • Performed coverage, premium, risk, and documentation validation across multi-carrier requirements. • Identified incomplete or non-compliant submissions and returned them for correction, improving workflow accuracy and processing efficiency. • Implemented an Excel-based AHT tracker to monitor processing effort and support process improvement initiatives. • Served as a functional process resource for carrier-specific business rule interpretation and workflow guidance.

Sales Administrator at SM Enterprises, Aug 2016 - Sep 2017 · 1 yr 2 mos, Pune District, • Managed day-to-day sales administration and supported the company's internal business systems and operational activities. • Maintained sales-related information and records to support day-to-day business operations. • Supported sales activities and coordinated administrative tasks across the startup's operations. • Worked with internal systems and business information to ensure accurate and timely processing of sales activities.