Nikhil Bajaj
R2R and GL Accounting Professional | Financial Analyst | Driving compliance Process Improvements in Shared Services | expert in Reconciliation | Precision Driven | Driving Accuracy, Control and Global Process Excellence
Pune Division
4+ years of work experience
Jul 20233 yrsPresent
Pune, Maharashtra, India
• Handled escalations and process issues, minimizing financial errors in service provisioning
• Ensured CRM data accuracy, supporting clean billing and financial forecasting
• Used Genesys and WFM tools to optimize team performance and reduce operational costs
• Identified and resolved account-level billing discrepancies, aiding revenue assurance
• Supported audits and compliance through detailed documentation and issue tracking
Dec 20211 yr 3 mosFeb 2023
Pune, Maharashtra, India
Maintained accurate customer data in CRM systems, aiding billing accuracy and financial reporting
• Resolved service order issues, reducing delays that could impact revenue realization
• Used Excel and WAT (DORA) to track service metrics, supporting finance in cost analysis
• Coordinated cross-functional meetings to address billing and order workflow gaps
• Flagged and corrected billing discrepancies, improving invoice accuracy and audit readiness
Education
Bachelor of Business Administration - BBA, Business Administration and Management, General
Chanakya Education Societys Indira College of Commerce & Science, Pune
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