Headline

Product @ Paytm | ex-OLA | ex-ZS

About

Currently serving as Product Manager at Paytm working on AI products and initiatives. Priorily worked as PM Growth at Ola Electric, I specialize in crafting AI-powered solutions to enhance user engagement and streamline operational workflows. With a focus on product strategies, data-driven decision-making, and user interface design, I have contributed to reducing lead drop-offs and optimizing customer journeys. Bringing over 4+ years of experience in B2C and B2B product management, I have a proven track record of addressing complex challenges through integrated systems and innovative approaches. My mission is to build scalable, user-centric solutions that drive tangible impact for organizations and customers alike.

Location

Greater Delhi Area

AI stack

glama

kilocode

kiro

openclaw

Work experience

Senior Product Manager at Paytm, Jun 2025 - Present · 1 yr 1 mo, Noida, Uttar Pradesh, India

PM Growth at Ola Electric, Mar 2024 - Apr 2025 · 1 yr 2 mos, Bangalore Urban, Karnataka, India, • Spearheaded the development of an End-to-End Integrated Lead Management System, addressing a 30% lead drop-off. • Integrated Salesforce, MoEngage, and 8+ affiliates via REST APIs, enhancing real-time lead synchronization. • Designed an AI-driven workflow engine for the scooter ordering journey, reducing drop-off rates by 17%. • Created a Voice Bot Creation Playground, cutting deployment cycles from 3 weeks to 1 day, enabling 20+ production-ready bots.

Product Manager at Transact Bridge, Jul 2022 - Feb 2024 · 1 yr 8 mos, Noida, Uttar Pradesh, India, B2C SOR E-com Platform - 0 to 1 Problem: No existing customer-side payment infrastructure to support seamless transactions for a Seller on Record (SOR) platform. Approach: Built the customer-side Payment SOR platform from 0 to 1, integrating multiple payment gateways and implementing real-time transaction routing. Impact: Reduced payment failure rate by 43%, ensuring seamless and reliable payments. Product Recommendation System Problem: Businesses struggled with low Average Order Value (AOV) and suboptimal conversion rates due to inefficient checkout flows. Approach: Developed a checkout recommendation system leveraging customer sharing models to encourage higher spending and optimized the payment flow for better conversions. Impact: Increased AOV by 7%, leading to higher revenue and improved conversion rates for sellers. Single Payment Checkout Window Problem: Fragmented checkout experience leading to high drop-offs and poor user experience. Approach: Built a single checkout window to streamline the payment process, reducing friction and improving usability. Impact: Reduced user drop-off by 17%, ensuring a seamless checkout experience.

Business Analyst at Ola (ANI Technologies Pvt. Ltd), Apr 2021 - Jul 2022 · 1 yr 4 mos, Bengaluru, Karnataka, India, 15% incremental driver attendance WoW, by building LR based driver attendance prediction system. Scaled up to 1 Lakh orders per day from 0, with a discount optimization system, for OLA Dash. Enhanced engagement score by 15%, with search recommender and in-app customisation features on OLA Dash.

Decision Analytics Associate at ZS, Apr 2019 - Feb 2021 · 1 yr 11 mos, Gurgaon, Haryana, India, Developed market entry and revenue growth strategy for the overseas client. Developed profitable revenue growth strategy for the client using revenue strategy segmentation. Developed sales predictive trajectory models; forecasted sales using advanced analytical tools. Formulated a COVID medicine demand and growth strategy; aided clients in generating valuable insights.

Education

Bachelor of Technology, Polymer/Plastics Engineering, Harcourt Butler Technical University