Nikhil Vignesh

3+ years of work experience

Aug 20232 yrs 11 mosPresent

On-site

Managed end-to-end program lifecycle across 2,500+ retail stores — overseeing milestone tracking, SLA adherence, risk registers, and executive dashboards for senior leadership; ensured on-time delivery across concurrent multi-workstream programs. Spearheaded pan-India Wi-Fi infrastructure migration across 15,000+ access points at 2,500+ locations — executing at 114 stores/week with full lifecycle ownership: scope definition, dependency tracking, risk mitigation, and zero-disruption go-live. Delivered national store exit program within 90-day SLA, achieving ₹15 Cr in cost avoidance through structured project tracking, cross-functional coordination, and dependency management. Leveraged IP-based CCTV monitoring to conduct pan-India store readiness audits — identifying operational exceptions and driving compliance rate from 14% to 5% through root cause analysis, escalation governance, and QRM controls; managed and mentored a 12-member delivery team. Built Power BI dashboards and Advanced Excel reporting tools tracking KPIs, campaign ROI, and forecast analytics — delivering weekly data-driven insights to Operations and Marketing leadership. Authored BRDs, SOPs, RAID logs, and project plans; conducted KYC catchment analysis and managed pan-India complaint tracker to support hyperlocal strategy and resolution governance.

Jul 20233 yrsPresent

Bengaluru, Karnataka, India