Headline

Program Lead & Co-Founder

About

I work with early stage startup founders in high stakes situations. As a Program lead, I ensure that I be the objective voice in the room and think of the longer term impacts of the decisions we make today. I delve deep into understanding the context, the underlying pillars on which our thesis rests to make sure that the path we take with the founders is infallible. Over the last decade, I have worked in product development focusing on the problem space, analyzing customer's pain points and figuring out the root cause of the problem. I have innovated on solutions and built product offerings that address the customer problems to deliver multi-fold impact. Outside of work, I like experimenting with all forms of tea and coffee. I am always up for an interesting conversation on ideas, fitness or places to explore.

Location

Bengaluru

Work experience

Program Lead & Co-Founder at Pathfinder, Oct 2025 - Present · 1 yr 2 mos, Bengaluru, Working with early-stage teams, I witnessed how momentum unlocks when bold ideas are paired with a clear strategic map. At Pathfinder, I help founders step out of the day-to-day, test their choices, and discover sustainable paths from 0 to 1 and beyond. Program calling As Program Lead, I set the bar on clarity and rigor across engagements. I shape the working rhythm around our frameworks so founders, teams, and outcomes move in sync harmonizing the studio.

Product Owner ( Group product manager) at Victoria’s Secret & Co., Dec 2024 - Aug 2025 · 9 mos, Hybrid, Led one Product Manager to develop a decision science-based personalization model for offers, handling pricing and promotions across US and international markets, resulting in optimized user engagement.

Manager Product Management at Capital One, Sep 2023 - Oct 2024 · 1 yr 2 mos, Bengaluru, Karnataka, India, Process automation to reduce model time to market. • Unify platform metadata for in-house machine learning platforms to provide a view of model in development. • Automate dataset documentation and whitepaper content creation to reduce model time to market for billion dollar impact models.

Associate Director Product Management at Simpl, Nov 2021 - Apr 2023 · 1 yr 6 mos, Bengaluru, Karnataka, India, Leading repayments business to improve payment success rates and reduce repayment cost • Reduced repayment costs from 57bps to 33bps. Improved payment success rate from 74% to 80%. • Launched automatic payments flow via Net-banking & UPI to achieve adoption rate of 2% of MAU in 7 mths. • Re-built card payments flow post RBI mandate on tokentization to get 50% users to tokenize cards in 6 mths. • Setup processes for product release, weekly review, success rate monitoring & built 6 month roadmap. • Mentored one APM and helped him ramp up to be an active contributor to the team.

Senior Product Manager at Practo, Jun 2019 - Nov 2021 · 2 yrs 6 mos, Bengaluru Area, India, • Created a help center workflow to address patient queries with self-serve options such as Contact Clinic, Cancel, Reschedule and chat. Established Chat as primary channel for support team to improve RTAT from 48 hours to 6 hours. • Launched video consultations on marketplace platform during COVID-19 as a holistic appointment scheduling experience and major revenue stream during nationwide lockdown. • Built a C-SAT engine to capture C-SAT from patients for 10% of the bookings. Defined and implemented my bookings workflow for patients customized by appointment type & time of visit. • Built partnerships dashboard to get visibility on user experience for 80% of requested appointments. • Personalized user experience at specialty level using decision science model to improve conversion by 27%. • Converted 10% dormant users (last transacted in 30 to 120 days) to transactors using HealthCash as incentive. • Leveraged content to improve Repeat - DAU by 12% and be on TOM for our user base. • Designed health plans to improve retention. Net ROI of plans was >1.

Product Manager at Practo, Jan 2018 - Jun 2019 · 1 yr 6 mos, Bengaluru, Karnataka, India, • Launched Practo Prime a superior offering to the patients with guaranteed wait and an MRR impact of 1.5x. • Conceptualized Request appointments – a new mechanism of booking appointments – to create an additional revenue stream contributing 10% to the MRR. • Solved abandoned transactions (13% net opportunity) by a combination of people and tech driven approach. • Improved the patient experience by calling out outside business hours to retain 50% patients on the platform.

Education

PGP, Indian Institute of Management Bangalore

Psychology of Strategic leadership, Strategic leadership, Indian Institute of Management Ahmedabad