---
title: "Niharika Mathur - Service Designer in Bengaluru | Tal"
description: "Meet Niharika Mathur, Project Manager | Service Designer | Digital Transformation | CX | Project Delivery | AI | PMP Certified | SDN Accredited | MA Design Management candidate, SRH Germany | based in Bengaluru. AI stack includes claude, gemini, and openai."
image: "https://tal.club/meet/niharika-mathur-1/share-image"
---

# Niharika Mathur on Tal

## Headline

Project Manager \| Service Designer \| Digital Transformation \| CX \| Project Delivery \| AI \| PMP Certified \| SDN Accredited \| MA Design Management candidate, SRH Germany \|

## About

I help teams deliver complex projects on time, with clarity and structure from day one\- with the customer experience designed in from the start, not bolted on after\. 4\+ years managing end\-to\-end projects across consulting, product, and social impact environments\. My work sits at the intersection of sproject delivery and customer experience, banking, aviation, energy, and EdTech sectors\. I do not just track timelines\. I make sure the right things get built, in the right order, for the right reasons and the experience at the end actually holds up\. What I bring: 2\-3 concurrent projects managed within 3\-4 week delivery cycles 80% on\-time delivery across client engagements Stakeholder alignment across 4\-6 cross\-functional teams per project 20% rework reduction through phase\-gated delivery structure Risk mitigation, change management, and Power BI reporting\. PMP certified\. SDN\-accredited\. MA in Design Management in progress\. Currently open to Service Designer, Project Manager, CX Manager, and Delivery Manager roles across India and Europe\.

## Location

Bengaluru

## AI stack

claude

gemini

openai

perplexity

ChatGPT

Figma Make

## Work experience

Service Designer at Pluralsight, Sep 2024 \- Jun 2025 · 10 mos, Bengaluru, Karnataka, India, • Led end\-to\-end planning and delivery of 1\-2 CX improvement initiatives, managing scope, dependencies, and stakeholder alignment across product, engineering, and business teams within 3–4\-week agile delivery cycles\. • Translated qualitative research insights into process maps and implementation\-ready requirements, enabling engineering teams to execute with clarity and eliminating ambiguity at the point of handoff\. • Coordinated 3 cross\-functional stakeholders across product, engineering, and business teams, ensuring milestone alignment and preventing scope drift throughout project delivery\. • Led mid\-project change management by identifying critical customer friction points and realigning delivery priorities, preserving sprint capacity and maintaining delivery momentum\. • Implemented proactive risk mitigation by validating research assumptions before development, strengthening project governance and ensuring delivery reliability across the team\.

Associate Service Designer at EY, Jan 2023 \- Mar 2024 · 1 yr 3 mos, Bengaluru, Karnataka, India, • Managed 2\-3 concurrent consulting engagements across banking, aviation, and energy sectors, delivering 80% of projects on time and within scope across all engagements\. • Delivered 5\-10 structured project artifacts per engagement, including process maps, requirements documentation, future\-state scenarios, and strategic recommendations informing leadership decisions\. • Implemented a phase\-gated delivery structure across discovery, synthesis, and delivery stages, coordinating 4\-6 stakeholders per project and reducing rework by 20% through standardized handoffs\. • Conducted market analysis and requirements gathering to support business model decisions, collaborating with cross\-functional teams to translate insights into execution\-ready concepts\. • Managed parallel workstreams across distributed teams using structured documentation and reporting templates, enabling consistent communication and clear handoffs to senior leadership\.

Service Designer \(volunteer\) at The Tutroom Foundation, Apr 2022 \- Dec 2022 · 9 mos, Gauteng, South Africa, • Coordinated delivery of a zero\-budget education initiative, defining program scope and structuring operations across 5 service streams including tuition, assessment, and student support\. • Conducted requirements gathering and stakeholder mapping to clarify project scope, operational constraints, and delivery priorities across a dispersed volunteer team\. • Led coordination across a distributed volunteer team spanning multiple geographies, maintaining alignment through structured documentation and progress tracking without formal PM tools\. • Designed and delivered service blueprints and facilitation guides to standardize program delivery, enabling consistent execution across all service streams\.

UX Designer at livSYT, Jul 2021 \- Mar 2022 · 9 mos, Hyderabad, Telangana, India, • Led iterative UX improvements across 6\-10 product screens, running 2\-3 agile delivery cycles and using Google Analytics insights to reduce user drop\-off by 20% across redesigned screens\. • Collaborated with product and business stakeholders to implement UX changes aligned with business goals, contributing to US client retention and new client acquisition in India\.

## Education

Master of Arts \- MA, Design Management, SRH Fernhochschule \- The Mobile University

Post graduate diploma, Film and Television Production, St\. Xavier's College

[View the original profile](https://tal.club/meet/niharika-mathur-1)

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