Headline

Project Manager | Service Designer | Digital Transformation | CX | Project Delivery | AI | PMP Certified | SDN Accredited | MA Design Management candidate, SRH Germany |

About

I help teams deliver complex projects on time, with clarity and structure from day one- with the customer experience designed in from the start, not bolted on after. 4+ years managing end-to-end projects across consulting, product, and social impact environments. My work sits at the intersection of sproject delivery and customer experience, banking, aviation, energy, and EdTech sectors. I do not just track timelines. I make sure the right things get built, in the right order, for the right reasons and the experience at the end actually holds up. What I bring: 2-3 concurrent projects managed within 3-4 week delivery cycles 80% on-time delivery across client engagements Stakeholder alignment across 4-6 cross-functional teams per project 20% rework reduction through phase-gated delivery structure Risk mitigation, change management, and Power BI reporting. PMP certified. SDN-accredited. MA in Design Management in progress. Currently open to Service Designer, Project Manager, CX Manager, and Delivery Manager roles across India and Europe.

Location

Bengaluru

AI stack

claude

gemini

openai

perplexity

ChatGPT

Figma Make

Work experience

Service Designer at Pluralsight, Sep 2024 - Jun 2025 · 10 mos, Bengaluru, Karnataka, India, • Led end-to-end planning and delivery of 1-2 CX improvement initiatives, managing scope, dependencies, and stakeholder alignment across product, engineering, and business teams within 3–4-week agile delivery cycles. • Translated qualitative research insights into process maps and implementation-ready requirements, enabling engineering teams to execute with clarity and eliminating ambiguity at the point of handoff. • Coordinated 3 cross-functional stakeholders across product, engineering, and business teams, ensuring milestone alignment and preventing scope drift throughout project delivery. • Led mid-project change management by identifying critical customer friction points and realigning delivery priorities, preserving sprint capacity and maintaining delivery momentum. • Implemented proactive risk mitigation by validating research assumptions before development, strengthening project governance and ensuring delivery reliability across the team.

Associate Service Designer at EY, Jan 2023 - Mar 2024 · 1 yr 3 mos, Bengaluru, Karnataka, India, • Managed 2-3 concurrent consulting engagements across banking, aviation, and energy sectors, delivering 80% of projects on time and within scope across all engagements. • Delivered 5-10 structured project artifacts per engagement, including process maps, requirements documentation, future-state scenarios, and strategic recommendations informing leadership decisions. • Implemented a phase-gated delivery structure across discovery, synthesis, and delivery stages, coordinating 4-6 stakeholders per project and reducing rework by 20% through standardized handoffs. • Conducted market analysis and requirements gathering to support business model decisions, collaborating with cross-functional teams to translate insights into execution-ready concepts. • Managed parallel workstreams across distributed teams using structured documentation and reporting templates, enabling consistent communication and clear handoffs to senior leadership.

Service Designer (volunteer) at The Tutroom Foundation, Apr 2022 - Dec 2022 · 9 mos, Gauteng, South Africa, • Coordinated delivery of a zero-budget education initiative, defining program scope and structuring operations across 5 service streams including tuition, assessment, and student support. • Conducted requirements gathering and stakeholder mapping to clarify project scope, operational constraints, and delivery priorities across a dispersed volunteer team. • Led coordination across a distributed volunteer team spanning multiple geographies, maintaining alignment through structured documentation and progress tracking without formal PM tools. • Designed and delivered service blueprints and facilitation guides to standardize program delivery, enabling consistent execution across all service streams.

UX Designer at livSYT, Jul 2021 - Mar 2022 · 9 mos, Hyderabad, Telangana, India, • Led iterative UX improvements across 6-10 product screens, running 2-3 agile delivery cycles and using Google Analytics insights to reduce user drop-off by 20% across redesigned screens. • Collaborated with product and business stakeholders to implement UX changes aligned with business goals, contributing to US client retention and new client acquisition in India.

Education

Master of Arts - MA, Design Management, SRH Fernhochschule - The Mobile University

Post graduate diploma, Film and Television Production, St. Xavier's College