Headline

Application Engineer SaaS | Product Operations | SQL | Jira | Confluence | UAT | API Testing

About

Early-career professional with experience in product operations, business analysis, and cross-functional coordination in SaaS environments. In my current role at Tekion, I work on workflow analysis, issue investigation, requirement clarification, SQL and API validation, UAT, release coordination, and stakeholder communication across Product, Engineering, QA, and business teams. My work includes translating production issues, stakeholder inputs, and workflow gaps into structured documentation, acceptance criteria, and actionable follow-ups. I regularly use SQL, Jira, Confluence, and Postman for analysis, validation, documentation, and execution in Agile environments. Previously, at HCL Technologies, I worked on SaaS-related issue analysis, SQL validation, log review, stakeholder reporting, and operational coordination in enterprise environments. That experience strengthened my analytical thinking, structured problem-solving, and communication skills. I am particularly interested in opportunities in: Business Analysis Product Operations Project Coordination Program Coordination Product Analysis Scrum / Agile coordination Key skills: SQL, Jira, Confluence, Agile, Scrum, UAT, API Testing, Postman, Excel, Stakeholder Management, Requirement Gathering, User Stories, Acceptance Criteria, Process Mapping, and Release Coordination. I am currently exploring semi-technical roles with stronger business and product alignment, while also preparing for higher studies in a related domain. Feel free to connect if you work in business analysis, product operations, project/program coordination, or related areas. PH: +91 7022697074

Location

Bangalore Urban

AI stack

claude

gemini

notebooklm

notion

ChatGPT

Work experience

Application Support Engineer at Tekion Corp, Apr 2025 - Present · 1 yr 6 mos, Greater Bengaluru Area, Work on the Acura ODSX SaaS platform, collaborating with Product, Engineering, QA, and business stakeholders to investigate workflow issues, improve execution, and support delivery across business-critical product flows. Gather inputs from stakeholders, issue trends, and workflow observations, then translate them into user stories, requirement notes, functional documentation, and acceptance criteria for engineering and QA teams. Use SQL queries to validate records, compare expected and actual workflow outcomes, and support issue analysis through data-backed business logic validation. Perform API validation using Postman to review request and response behavior, identify field-level issues, and support root cause investigation for reported defects. Participate in Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, reviews, and follow-ups to improve execution visibility and alignment across teams. Coordinate cross-functional communication between Product, Engineering, QA, and operational stakeholders to track blockers, clarify requirements, and support timely progress on open items. Support UAT, regression validation, release readiness, and post-release monitoring to help ensure stable rollouts and smoother adoption of workflow changes. Maintain structured documentation in Jira and Confluence for requirement traceability, sprint updates, issue tracking, and stakeholder visibility. Identify recurring issue patterns and workflow gaps, then convert findings into actionable inputs for process improvement, preventive fixes, and better handoffs across teams.

Cloud Support Engineer at HCLTech, Sep 2024 - Mar 2025 · 7 mos, Bengaluru, Karnataka, India, Supported SaaS and cloud-based applications in a customer-facing environment, troubleshooting service, access, connectivity, and application behavior issues across Azure and GCP. Investigated DNS, TCP/IP, HTTP/HTTPS, and SSL/TLS issues to identify connectivity and application-level failures. Performed log analysis across Azure and GCP to trace application behavior, identify anomalies, and support root-cause investigations. Executed SQL queries for backend validation, data verification, mismatch identification, and issue analysis, providing accurate technical context to engineering teams. Used Postman to validate REST APIs, troubleshoot request/response behavior, and verify API-level issues. Performed Linux troubleshooting and Shell/Bash-based log analysis to investigate application and service-related issues. Applied foundational knowledge of UDP, QUIC, BGP, networking, and cloud infrastructure while investigating technical issues and strengthening cloud troubleshooting capabilities. Worked directly with international clients to triage SaaS-related technical and data issues, gather requirements, and communicate findings through structured updates. Prepared impact and incident summaries covering severity, business impact, observed behavior, investigation findings, and resolution timelines. Coordinated with support, engineering, and cross-functional teams to ensure accurate issue handoffs, complete documentation, and timely resolution. Identified recurring incident patterns and documented findings that contributed to preventive fixes, improved troubleshooting workflows, and more consistent support processes.

Cloud Support Engineer at HCL Technologies, Sep 2024 - Mar 2025 · 7 mos, Supported SaaS and cloud-related issue investigation in a customer-facing support environment. Performed cloud troubleshooting across Azure and GCP environments for access, response, and service-related issues. Assisted in troubleshooting DNS, TCP/IP, HTTP/HTTPS, and SSL/TLS related connectivity and application behavior issues. Used SQL for backend validation and Postman to verify API behavior and request/response handling. Gained hands-on exposure to Linux support tasks and basic Shell/Bash usage for troubleshooting and log review. Built foundational understanding of networking concepts including UDP, QUIC, and BGP in support and learning contexts. Tracked support cases, documented findings, and shared updates with stakeholders for timely resolution.

Machine learning with python at Varcons Inc., Aug 2023 - Oct 2023 · 3 mos, Bengaluru, Karnataka, India, Worked on a machine learning project based on defined client requirements and problem statements. Analyzed input data, model outputs, and performance metrics to evaluate solution effectiveness and identify improvement opportunities. Conducted structured testing to validate model behavior against expected outcomes. Prepared documentation covering findings, observations, limitations, and enhancement recommendations. Strengthened analytical thinking by converting business problems into data-driven solution approaches.

Education

Bachelor of Engineering, Information Science/Studies, Vemana Institute of Technology - Koramangala, Bengaluru