---
title: "Nihar Verma - Technical Support Engineer in Indore | Tal"
description: "Meet Nihar Verma, Technical Support Engineer | SaaS Integrations | IAM & API Troubleshooting | SSO • SCIM • ITSM | Enterprise Systems Support based in Indore."
image: "https://tal.club/meet/nihar-verma/share-image"
---

# Nihar Verma on Tal

## Headline

Technical Support Engineer \| SaaS Integrations \| IAM & API Troubleshooting \| SSO • SCIM • ITSM \| Enterprise Systems Support

## Location

Indore

## Work experience

Technical Support Engineer at WebKorps, Feb 2026 \- Present · 5 mos, Indore, Madhya Pradesh, India, Provide enterprise\-level support for Asset Panda Legacy and Asset Panda Pro platforms\. Troubleshoot API\-related issues including authentication errors, webhook failures, and SFTP report integrations\. Support IAM & MDM integrations: Entra ID, Okta, Google Workspace, Intune, JAMF Pro, Apple Business Manager, Hexnode, Cisco Meraki\. Resolve ITSM & CRM integrations: ServiceNow, Zendesk, Freshservice, ConnectWise, Jira\. Diagnose SSO, SCIM provisioning, directory synchronization, and webhook automation issues\. Collaborate with engineering teams to escalate product defects and improve integration stability\. Maintain SLA adherence while handling multiple enterprise client tickets daily\.

Customer Service Executive at Teleperformance, Mar 2025 \- Feb 2026 · 1 yr, Indore, Madhya Pradesh, India, Resolved 300\+ technical cases monthly involving login authentication, transaction disputes, and account lifecycle management\. Maintained 95%\+ SLA adherence in a fintech support environment\. Reduced repeat ticket rates through root cause analysis and improved documentation practices\. Ensured strict compliance with financial data protection and confidentiality protocols\.

Online Content Moderator at TaskUs, Sep 2021 \- Mar 2025 · 3 yrs 7 mos, Indore, Madhya Pradesh, India, As a content moderator at TaskUs, I have had the opportunity to work across various processes and teams, each with distinct guidelines and requirements • Reviewing 5,000\+ pieces of content weekly, ensuring adherence to community guidelines\. • Monitoring uploaded videos for guideline violations, explicit content, and other policy breaches\. • Ensuring user\-generated content adhered to community guidelines by tagging inappropriate content\. • Ability to work efficiently in a remote environment • Efficiently escalated highly sensitive content to appropriate teams, ensuring effective resolution while maintaining confidentiality and compliance\. • Working with cross\-functional teams to improve moderation processes and guidelines\.

## Education

Bachelor of Technology \- BTech, Computer Science, Sri Aurobindo Institute of Technology

[View the original profile](https://tal.club/meet/nihar-verma)

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