Headline

Senior Director of Engineering | Technology & Engineering Executive, Enterprise Architecture, AI/GenAI & Digital Transformation | Leading Product and Platform Engineering at Scale

About

Technology Executive with 25+ years of experience leading Enterprise Architecture, AI Transformation, Platform Engineering, and Digital Transformation across SaaS, FinTech, Payments, Insurance, and Enterprise Platforms. Passionate about building cloud-native platforms, scaling engineering organizations, and translating emerging technologies into measurable business outcomes. Founder of an AI & Innovation CoE and architect of production-grade Agentic AI solutions delivering revenue growth, operational efficiency, and enterprise-wide transformation. Expertise includes Enterprise Architecture, AI & Agentic AI, Platform Engineering, Cloud-Native Systems, Distributed Systems, Microservices, Product Modernization, and Technology Strategy. I believe the future belongs to organizations that successfully combine AI, Architecture, and Engineering Excellence to create sustainable business value.

Location

Bengaluru

AI stack

cursor

langchain

langgraph

langsmith

ollama

openai

Work experience

Senior Director – IT & Technology | Enterprise Architecture | AI & Automation at Verint, Jul 2024 - Present · 2 yrs 2 mos, Bengaluru, Lead Verint’s India engineering organization spanning Enterprise Architecture, AI & Innovation, Test Automation, and Product Delivery, driving technology strategy, engineering excellence, and enterprise-wide transformation. Founded and scaled the AI & Innovation COE, leading the enterprise Agentic AI strategy from vision to production and deploying AI agents across Product, HR, Finance, Procurement, and IT. Delivered an MS Copilot and ServiceNow virtual agent transformation that significantly reduced L1 support demand and generated substantial annual savings across global operations. Own P&L governance and strategic cost optimization, delivering ~$1.5M in annualized savings while building a high-performance engineering culture that improved employee retention by 35% and internal mobility by 15%.

Principal Architect / Director Architecture at Asurion, Feb 2023 - Jun 2024 · 1 yr 5 mos, Boston, Massachusetts, United States, Led enterprise architecture and technology roadmap for customer solutions integrating CRM, CCaaS platform, and AWS infrastructure. Conducted POCs for CCaaS providers and assessed payment products to develop a robust payment gateway, expecting $1M additional transactions annually and 20% expert effort savings. Managed a team of cloud and application architects, focusing on innovation. Spearheaded Customer Experience Solution initiatives including Event Data Platform, Payment System, and Sentiment Analysis. Implemented AI/ML solutions resulting in 5x faster interactions and 40% sales growth. Executed app rationalization and technology consolidation to reduce costs and enhance efficiency. Established standards and best practices for tech initiatives, Cloud Adoption, and digital transformation. Provided coaching and knowledge-sharing for team members.

Enterprise Architect & Product Technology Lead at CGI, Oct 2021 - Feb 2023 · 1 yr 5 mos, Greater Boston, Provided Enterprise Architecture and Product Technology leadership across Lending, Credit Decisioning, and Payments, partnering with business leadership to define technology strategies and digital transformation roadmaps that enabled the launch of three new products and acquisition of 2M+ customers annually. Led the technology strategy and architecture roadmap for a BNPL (Buy Now, Pay Later) product from MVP to its target future state. Shaped technology ecosystems and vendor partnerships across Payments, E-Signature, Tokenization, and Card Networks, enabling scalable and innovative product capabilities. Managed and mentored a senior technology organization comprising Enterprise Architects, Solution Architects, Technical Leads, and Engineers, driving technical excellence, architecture governance, talent development, and high-performance delivery across distributed teams. Directed the architecture of highly available, resilient, low-latency cloud platforms and disaster recovery solutions. Drove cloud adoption, application modernization, DevOps, Infrastructure as Code, and migration best practices, while providing strategic technology leadership for new proposals and RFPs.

Principal Architect / Engineering Leader - Insurance, FinTech & Pharma Platforms at IBM, Apr 2004 - Oct 2021 · 17 yrs 7 mos, Greater Boston, Provided strategic technology leadership for global insurance and pharmaceutical clients, shaping enterprise architecture, solution strategy, and large-scale digital transformation initiatives aligned with industry standards and business objectives. Led the translation of complex customer requirements into scalable business solutions, driving architecture decisions, technology governance, proof-of-concepts, and successful execution of strategic initiatives. Established technology standards and delivery processes to improve consistency, quality, and execution excellence across client engagements. Led the technical and managerial operations of the SCORE Compliance Product COE, contributing to multimillion-dollar engagements and transformative programs for leading pharmaceutical organizations across EMEA. Delivered large-scale application modernization and infrastructure re-architecture initiatives, helping clients modernize their technology landscape and accelerate digital transformation. Built extensive global leadership and client engagement experience across India, Australia, Finland, Germany, Belgium, Switzerland, and the United States.

Project Lead at Caritor, May 2002 - Mar 2004 · 1 yr 11 mos, Chennai Area, India

Education

Executive General Management Programme, Indian Institute of Management Bangalore

Bachelor of Engineering - BE, Electrical and Electronics Engineering, Mangalore university