Headline

I have extensive work experiences in PMO, Billing/Invoicing, HR, Administration, Audit and Talent Acquisition (TAG) area.

Location

Guwahati

Work experience

Program Manager at Birlasoft, Oct 2009 - Jul 2024 · 14 yrs 10 mos, Hybrid, Working as Program Manager and responsible for all activities like end-to-end delivery, customer meeting, publishing status/dashboard report, resource management, contract renewal, budgeting, billing/invoicing, revenue projection, GM% improvement, quality governance activities, external/internal audit etc. • Possess 20+ experience in driving strategy and operations in Service delivery functions which are includes Fixed Price, Time & Material and Staffing programs. • Program governance (controls), managing the program budget, controlling and monitoring supplier agreement management, stake holder’s commitment and communication. • Ensured governance, improve on productivity, cost reduction, escalation management, accuracy in metrics predictions and compliance processes and liaising with internal & external groups. • Identify potential risk and prepared mitigation plan for each risk. Maintain risk register for avoided reoccurrence chances. • Prepare BCP (Business continuity plan) and drill in regular basis for activities under BCP. • Prepare SoW(Statement of work), CR (Change request) as per budgeted plan • Developed management plans about work and resources needed; maintaining a detailed master plan that showed resource needs, budget, time schedules and deliverables. • Collaborating with leadership teams to evaluate technology & operational challenges & maintaining key program performance data. • Experienced in understanding functional requirements & convert to Business proposals & Functional documents. • Managed team of 40+ resources across the globe • Team building and grooming junior resources to achieve profitable margin as per organizational recommendation. • Coordinate delivery via respective teams / leads, encourage on continuous improvements, and supervise deliveries. • Responsible internal/external audit exercise in CMMI Level 5.0, ISO 9000, various information security • Responsible for publishing various Health Index and corrective action execution plan.

Program Management Specialist at Birlasoft, Oct 2009 - Jul 2024 · 14 yrs 10 mos, India, Role – as Program Manager • Invoicing, Budget Control, Improving Gross Margin • Staff Enrollment, Development & Team Building • Client & Stakeholder coordination • Transition & Inventory • External/Internal Audit • Business Continuity Plan Accounting (Invoices and Billing) • Create a comprehensive checklist of information for each invoice as per agreements with various clients & vendors, long outstanding and unbilled invoices. • Comply with all established payment terms • Ensure and monitor accounts payable efficiency • Provide excellent customer communication to the service to employees, address payroll inquiries, and resolve issues • Given attention in detail for handle sensitive financial information and make precise calculations • On organizational prospective attentions are given on manage workloads, complete projects on time, and ensure paperwork is upto date • Understand how different parts of the payroll system work together and process data productively • Integrating On-duty time and attendance systems data Administration • Managing daily operations • Overseeing staff • Maintaining records • Facilitating communication • Handling correspondence • Identify risks, maintain register and mitigate risk for future reoccurrence Human Resources (HR) • Recruiting and Hiring • Compensation and benefits • Performance management • Training and development • Employee engagement • Implement compliance policy as per organization goals • Onboarding processes • Employee relations • Health and safety MIS (Management Information Systems) Administrative Support • Data Entry • Documentation Control • Inventory on Office Equipment usage • Financial Reporting & Analysis • Dashboard Reporting • Data Automation & Cleansing • Process Automation & Optimization • Stakeholder Management & Cross-Functional Collaboration • Data Validation, Quality Control, and participate in internal/external Audit • Advanced Excel (Macros, Pivot Tables, VLOOKUP) • SQL Queries & Data Extraction

Education

Master of Computer Applications - MCA, Computer Science, Guahati University