Nihal Abdurahiman
Consultant to Prashant Kishor | Former Head of Operations at Hyphen | Former COO of English Hub | 3 words that describe me :Hard Work, Smart Work and Integrity.
Malappuram
4+ years of work experience
Sep 20258 mosPresent
Patna, Bihar, India
Part of the 6-member core team reporting directly to Prashant Kishor in India’s largest socio-political reform movement. My role combines strategic consulting to Mr. Kishor with leading operational execution to turn plans into measurable outcomes on the ground.
Jul 20253 mosSep 2025
Patna, Bihar, India
- Overhauled fragmented logistics; led a 100-member team managing $360K/week in material flows to 2,500+ villages, reducing duplication and losses while improving accountability.
- Implemented decentralized reporting using google forms and google sheet backed along with photo + geotag evidence and a 3-layer verification system, replacing manual phone reporting and enabling reliable daily dashboards.
- Fostered a culture of collaboration by integrating existing logistics teams, publicly recognizing successes, and personally taking ownership of failures.
Apr 20256 mosSep 2025
Patna Sadar, Bihar, India
- Co-led recruitment and onboarding of 200 full-time cadre members in 30 days.
- Increased interview-to-attendance accuracy from 14% → 100% by optimizing lead sourcing and introducing behavioral pre-screening.
Apr 202311 mosFeb 2024
Bengaluru, Karnataka, India
I identified operational inefficiencies and volunteered to lead the transformation of our company's operations, collaborating closely with the COO & Co-founder
1. Streamlined the entire workflow of the ticketing system from reporting to resolution, defined clear roles and responsibility of each in every stage, ultimately improving the TAT time.
2. Pivoted from a cost based approach to a value based approach towards vendor management.
Substantially improved the overall reliability and predictability in operations
3. Brought a detail oriented culture which resulted in reduction of electricity bills of up to 42%
Sep 20228 mosApr 2023
Bengaluru, Karnataka, India
Reporting to the Head of Operations, was tasked with the goal of turning around customer success in underperforming properties, I oversaw operations, addressed guest concerns, and enhanced overall experience and stability.
1. Revitalized property with low customer satisfaction and outstanding dues amounting to 75% of total revenue. Achieved substantial improvement in customer satisfaction, recollected all dues in a month, evidenced by numerous 5-star guest reviews expressing gratitude.
2. Increased profit by 200% within 1 month by decreasing operational expense by 20% and increasing revenue by 16%.
Jan 20221 yr 4 mosApr 2023
Bangalore Urban, Karnataka, India
Managed day-to-day operations for properties, serving as the primary point of contact for guests and new customers.
- Improved the value of the Sycamore Tree property by enhancing customer engagement and quality of service which led to an increase of 14% in rental rate in the span of 2 months
- Improved the conversion ratio in Club Ombre from 10 per month to 30 per month at an increased rental of 16%.
Oct 202011 mosAug 2021
India
1. Joined the company to drive business strategies, set up an operating model and achieve profitability.
2. Refined organizational structure to consolidate, streamline and delineate necessary functions.
3. Increased revenue by 4 times, decreased operating cost by 25%, attaining break even.
Jul 20152 mosAug 2015
Jeddah Governorate, Saudi Arabia
Education
Bachelor of Commerce - BCom, Finance, General
University of calicut
20163 yrs2019
High School Diploma, commerce
International indian school jeddah, saudi arabia
20142 yrs2016
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